Tag: Uninstall

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Uninstalling Illustra Body Worn Camera Kiosk 2.x and higher

Complete the following steps to fully remove all components of the Illustra Body Worn Camera Kiosk software and remaining settings files.

  1. Access Windows program features using one of the methods listed:
    • Press the Windows task bar icon and type ‘remove’, then select the ‘Add or remove programs‘ search result that appears.
    • Press the Windows task bar icon and click the gear icon for Settings. Within the Windows Settings window, select Apps.<br><br>
  2. Within the Apps & Features window locate each of the following components. Select each one and choose ‘Uninstall‘.
    • Body Worn Camera
    • Illustra Mobile Live Relay
    • Illustra Mobile Video Manager
    • JCI Dock Controller<br><br>
  3. After uninstalling the above listed components, locate and delete the following folders, if they have not already been removed:
    • C:\Program Files (x86)\Tyco\BodyWornCamera
    • C:\Program Files (x86)\Tyco\DockController
    • C:\Program Files (x86)\Tyco\LiveRelay
    • C:\Program Files (x86)\Illustra Mobile Video Manager
    • C:\ProgramData\BWC
    • C:\ProgramData\Tyco
    • C:\Windows\System32\config\systemprofile\AppData\Local\JCI Dock Controller<br><br>
  4. Reboot the machine.

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Categories
Knowledge Support Support exacqVision Enterprise Categories Products

ESM fails to completely uninstall

Affected platforms

All versions of ESM

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Symptom

It is possible that the ESM uninstall will not correctly stop datarolloff and delete the ESM install folder even though it reports success.
To confirm if this has occurred, after successful uninstall check to see if the install folder is still present and check running processes for datarolloff.exe

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Workaround

The user should manually kill the datarolloff process and then remove the ESM install folder to complete the uninstall.

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Resolution

None at this time

Categories
User Guides Documentation exacqVision Server Categories Products

Uninstalling Software on Linux (Ubuntu)

In certain circumstances, such as a broken or mis-configured software package, it may be necessary to uninstall the ExacqVision Server, Client or Web Service software.

On Linux (Ubuntu) this can be accomplished via the Synaptic Package Manager. But if that is not installed or you are unsure how to find or use this, an uninstall can be completed through the Terminal.

  1. Open Terminal by pressing CTRL+ALT+T.<br><br>
  2. Type in the command below for the program you want to uninstall:
    • Server: sudo apt remove edvrserver
    • Client: sudo apt remove edvrclient
    • Web Service: sudo apt remove webservice<br><br>

NOTE: The apt command is a higher level package manager. If you wish to use a lower-level package manager with more options, or are using Ubuntu 14.04 or earlier, use apt-get instead of apt.

NOTE: If using apt-get adding the purge parameter forces removal of program configuration files. An example use with removal of the server application is:
sudo apt-get remove --purge edvrserver

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Categories
Knowledge Support Support exacqVision Webservice Categories Products

Disable or Uninstall exacqVision Web Service

Description

If you are not using the exacqVision Web Service and for cybersecurity reasons want to disable, you can either uninstall it or disable it from starting.

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How to Disable the Web Service

Windows

Start -> Programs -> exacqVision Web Service -> Set exacqVision Web Service to start manually.

Or

Open Windows Services by going to Start -> Type “services” or “services.msc” in the Start Menu search -> Choose Services

Once Services is open, Find “exacqVision Web Service” -> Double-Click exacqVision Web Service -> change Startup Type: to Manual or Disable -> apply -> OK

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Linux

Open a terminal window Applications -> Accessories -> Terminal and type sudo /usr/local/exacq/webservice/service.sh manual

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How to Uninstall the Web Service

Windows

Start -> Programs -> exacqVision Web Service -> Uninstall

or

Go to Control Panel -> Programs and Features -> Locate and highlight “exacqVision Web Service” -> Choose Uninstall

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Linux

Open a terminal window Applications -> Accessories -> Terminal and type Sudo dpkg –remove webservice

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Disable-or-Uninstall-exacqVision-Web-Service.pdf