Tag: Unexpected Reboot

Categories
Knowledge Support Configuration Support exacqVision Server Categories

System Unexpectedly Reboots Into Recovery Mode Then Enters Factory Restore

Issue

When system reboots and boots up to recovery mode it selects “Factory Capture” by default leading the system to commit a full factory restore upon pressing “enter”.

Solution

Windows

  1. Open CMD, using Run as Administrator
  2. Enter mountvol z: /s
  3. Enter z:
  4. Enter dir
  5. Enter cd EFI/BOOT
  6. Enter notepad refind.conf
  7. Search for the default_selection entry
  1. Set the parameter to “1” instead of “factory restore”
  1. Save your changes and reboot the NVR

<br>

Linux System

The file at ‘/boot/efi/EFI/BOOT/refind.conf’ will need to be edited in the same way it is for the Windows instructions. Instead we would follow these steps:

  1. Open Terminal (CTRL+ALT+T)
  2. Enter sudo -i
  3. Enter caja (this should open a file explorer type window)
  4. Navigate to /boot/efi/EFI/BOOT/refind.conf
  5. Right-click and open file a text editor
  6. Edit the text as shown in Step 6 of the Windows instructions above.
  7. Save your changes, close the file, and restart the system

<br>