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Knowledge Support Support exacqVision Enterprise Categories

Unexpected Results When Updating Groups or Users in exacqVision Enterprise Manager

Description 

Customer was getting odd results when trying to edit the name of either a group or username in EM.

Product 

  • exacqVision Enterprise Manager 21.06
  • exacqVision Enterprise Manager 22.09

Steps to Reproduce 

From the EM dashboard access either Users or GroupsSelect an existing user or group Click the pencil icon to edit Change the name of the group or change either the first or last name of a userClick Apply

Expected Results 

The change is saved, and you are returned to either the group or users page

Actual Results 

The save fails and returns the following

Solution

It was discovered that REST POST and PUT operations were being blocked by firewall and once exceptions were made EM began working normally.

Categories
Knowledge Support Support exacqVision Server

How to Disable/Enable exacqVision Watchdog Timer

Description 

Built by Exacq “BBE” NVRs utilize a watchdog timer, which during normal operation is reset every second. If the watchdog timer has not been reset within 60 seconds it will trigger a system reboot. The assumption being that machine is in a bad state. For various troubleshooting reasons you may need to disable/enable the watchdog timer.

Product 

  • exacqVision Servers Built by Exacq “BBE”

Instructions

  • Windows
    • Edit C:\Program Files\exacqVision\Server\sysmgmtpi.xml
  • Linux
    • Edit usr/local/exacq/server/sysmgmtpi.xml
  • Locate the section similar to the following: 
  • To Disable watchdogs change Enabled =”1” to Enabled =”0”
  • To Enable watchdogs change Enabled =”0” to Enabled =”1”
  • Save the file
  • Restart the exacqVision Server Service

Examples

sysmgmtpi.xml watchdog enabled

sysmgmtpi.xml watchdog disabled