Tag: Troubleshooting

Troubleshooting Cloud Drive

Note: Only H.264 streams are currently allowed for Cloud Drive.  All other streams will be hidden on the Archiving Schedule page. Note: Audio is not currently supported for Cloud Drive. <br> As of 9.8, Cloud Drive technically runs as a side integration that is installed by default.  This results in log files that are separate… Continue reading Troubleshooting Cloud Drive

Cannot Connect to IP Camera

Step 1 – Verify Camera Compatibility Use the exacqVision IP Camera Integration database to confirm that the camera is supported for the exacqVision Server version being used. To determine the server version, refer to the article How can I find the version of my exacqVision Client, Server, or Web Service software?. If the camera is… Continue reading Cannot Connect to IP Camera

Troubleshooting Active Directory Error Messages

Error: “Client Side Kerberos Authentication Failed” Cause: The setspn command was not run on all Active Directory Servers, or there is a duplicate SPN. Solution: On the DC, run the setspn command as directed in the appropriate ExacqVision Active Directory setup guide, or run setspn -X to check for duplicates. If a duplicate is found,… Continue reading Troubleshooting Active Directory Error Messages