What is a HAR file? HAR stands for HTTP Archive Record and is a JSON structured file containing network traffic information about a browser’s interactions with a server as well as the content on a webpage. When HAR files are useful How to Capture HAR files Prior to performing a capture open an Incognito window… Continue reading Browser Developer Tools for Troubleshooting and Support
Tag: Troubleshooting
2023-10-17 – Global Exacq Support Training – Troubleshooting Camera Connections
Troubleshooting 100% Smartvue Partition Disk Space Usage
Description The Disk Space Use% for the partition mounted as /smartvue should not reach 100%. If it does odd behavior too include loss of live or recorded video may occur. Further troubleshooting should help decide if the issue is related to a failed or failing hard drive or a corrupted database. Product Steps to Reproduce … Continue reading Troubleshooting 100% Smartvue Partition Disk Space Usage
Troubleshooting with VLC
Learn to utilize VLC, a free video tool and media player, to help troubleshoot camera issues.
Troubleshooting Camera Connections
Get an insight to several common steps to take to troubleshoot connectivity problems with IP cameras.
Illustra Camera Firmware Downgrades
Title Illustra Camera Firmware Downgrades Description Once updated Illustra camera firmware cannot be downgraded. Product Illustra Notice Previous versions of Illustra camera firmware are not available (nonnegotiable). Therefore, downgrading or rolling back to a previous firmware version should not be recommended or suggested as a troubleshooting step. If there appears to be a… Continue reading Illustra Camera Firmware Downgrades
Troubleshooting E-Mail Message Profiles
Description Troubleshooting notification e-mail server configuration settings when e-mail message profile tests fail. Product ExacqVision Client Solution If the profile test fails, review the exacqVision Verbose System Logs (Configuration > YOURSERVER > Systems Logs tab) for information about the cause. Pro Tip: Filter the displayed search results for entries relevant to notifications by typing… Continue reading Troubleshooting E-Mail Message Profiles
Troubleshooting a DOA
We will never accept “It doesn’t work” as a valid reason to replace a machine. The purpose of this guide is to help determine why a unit “does not work.” Some technical knowledge is assumed with this guide. Possible causes: Power SupplyInternal Components and CablingPOST Section 1 Power Supply If the unit does not power… Continue reading Troubleshooting a DOA
Troubleshooting a Corrupt iSCSI Configuration
An iSCSI configuration could be corrupt if the following are true: Linux-based exacqVision ServeriSCSI used as extended storageExtended Storage portal status displayed in exacqVision Client as anything other than OKServer logs contain the following messages:8/21/2014 1:48:12 PM ArchivePI Warning Errors from /usr/local/exacq/server/scripts/iscsiprep.py addportal -portaladdr 10.16.1.106 -portalport 32608/21/2014 1:48:12 PM ArchivePI Warning Error: while running command… Continue reading Troubleshooting a Corrupt iSCSI Configuration
Troubleshooting excessive config updates
When a Server’s configuration is updated excessively, the Client “flickers” repeatedly. It will be helpful to know which plugin’s config is being updated so you know where to focus your troubleshooting.Run the following commands, depending on your OS environment to see which plugin’s xml was updated most recently. Windows: 32-bit: dir “C:\Program Files (x86)\exacqVision\Server\” /o:-d… Continue reading Troubleshooting excessive config updates