Tag: Training

Categories
Knowledge Support Support exacqVision Enterprise exacqVision Client exacqVision Server exacqVision Mobile exacqVision Webservice Categories exacqVision Hardware Products

2024-09 September Quarterly Release Training

2024-09-exacqVision-Release-Training

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exacqVision Server

  • Bug Fix – Fixed insertion of objects lacking metadata or bounding box
    (AESW-9440)
  • Bug Fix – Improvements to event size estimates for bookmarks
    (AESW-11010)
  • Bug Fix – illustra3 and illustramultipi fixed issue where Alarm 2 status would not change after being canceled
    (AESW-10146)
  • Bug Fix – illustra3 and illustramultipi fixed issue causing edgestor backfill to hang
    (AESW-9581)
  • Bug Fix – Onvif, fixed issue preventing simultaneous PTZ
  • Big Fix – Onvif, fixed excessive pullpoint logs on errors
    (AESW-10727)
  • Bug Fix – Onivf, fixed potential PTZ disconnects
    (AESW-11469)
  • Bug Fix – psfpi, fixed potential hang when evAPI attempts to cancel search
    (AESW-10961)
  • Bug Fix – Samsungpi, fixed crash on disabled device during connection
  • Bug Fix – Samsungpi, fixed potential crash when connecting to newer devices
  • Enhancement – Support Area Zoom on Axis M5000-G PTZ camera
    (AESW-10568)
  • Enhancement – eventpi, new event indicates thinning occurred, includes event linking sources
    (AESW-7651)
  • Enhancement – Installer adds firewall rules added for failover and failback
  • Enhancement – Improved analytic parsing
  • Enhancement – Provide the analytic type to core
  • Enhancement – Improved handling of transport errors
    (AESW-10120)
  • Enhancement – New SOAP calls for Onvif Profile M and S conformance
  • Enhancement – remotepi, move connection to production switchboard service
    (AESW-9771)
  • Enhancement – Additional logging around LDAP reauth queries
    (AESW-9769)
  • Enhancement – Improved performance by reducing amount of analytics sent from server to client
    (AESW-7715)
  • Feature – Support for Wasabi S3 as archiving target
    (AESW-5814, AESW-10924)
  • Feature – Support added for Axis Thermometry
    (AESW-8816, AESW-8918)
  • Feature – Illustra LPR Support
    (AESW-6504)

exacqVision Client

  • Bug Fix – Manage the preferred MAC address in License panel
    (AESW-11267)
  • Bug Fix – Fixed issue where exacqReply controls did not appear until window was resized
    (AESW-9992)
  • Bug Fix – Clear grid dropdown, to fix issue where drop-down menus duplicate entries
    (AESW-10923)
  • Bug Fix – Fixed issue with Oldest Desired Content of Cloud Drive
    (AESW-8097)
  • Bug Fix – Fixed issue of event forward button being disabled when skipping ahead
    (AESW-8958)
  • Bug Fix – Fixed issue of client crash when selecting Find Camera when creating a new View
    (AESW-10038)
  • Bug Fix – Fixed client crash when selecting audio in Add Video panel
  • Bug Fix – Fixed issue of auto play not working in Timeline search
    (AESW-8529)
  • Enhancement – Remote Connections, found on navigation tree
  • Enhancement – Added Mobile Optimized Streaming panel for Remote Connections
  • Enhancement – New toast message indicating event thinning has occurred
    (AESW-9871)
  • Enhancement – Client improvements to amount of analytic data passed between server/client
    (AESW-7716)
  • Enhancement – Support “horizontal flip” for Storage page to accommodate storage layout for new Avnet systems
    (AESW-10562)
  • Enhancement – Apply our security standards to Bodyworn password fields
    (AESW-1575)
  • Feature – Support for Wasabi S3 as archiving target
    (AESW-11025)

exacqVision Web Service

  • Bug Fix – Fixed 24.03 issue where iPAD experienced video buffering and timeout errors
    (AESW-10945, AES-839, AES-863, AES-909)
  • Bug Fix – Web client supports session timeout detection, respects the login token
    (AESW-9753, AES-774)

exacqVision Enterprise Manager

  • Bug Fix – Add missing pagination endpoints
  • (AESW-11414)

Exacq Mobile 3

  • Bug Fix – Fixed issue with video failing to play after one hour
  • Enhancement – Added notification to point users to new exacqVision Mobile app
    (AESW-9166)

exacqVision Mobile

  • exacqVision Mobile requires Server version 24.09 or higher
  • Remote Connectivity requires Client 24.09 or higher as the Client is needed to connect to the cloud switchboard and generate access codes
  • If SSA expiration or OS requirements prevent updating to Server 24.03, users will need to continue using Exacq Mobile 3, with the exacqVision Web Service

Exacq Hardware

Hardware Revisions

  • C-Series 16S & 32S
  • G-Series Micro
  • G-Series PoE 8ch & 16ch
  • Q-Series Desktop & Desktop Hybrid
  • A-Series 2A & 2A Hybrid  (no RAID)
  • A-Series FA & FAR  (RAID)
  • X-Series 1U & 2U  (RAID)

exacqVision Advantage

  • Provides free exacqVision licensing on BBE hardware for most models of Illustra Flex and Pro cameras (Gen3, Gen4, and future generations).
  • Does not apply to the Flex Gen3 Multisensor, which is ONVIF only, does not have the Illustra API

Illustra

  • New Pro camera models providing LPR on the edge
    • Bullet IPS05-B12-LPR4
    • Dome IPS05-D12-LPR4

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Categories
Knowledge Support Video Library Demo Support exacqVision Client exacqVision Server exacqVision Mobile Categories Products

2024-03 March Exacq Release Training

This training covers the following topics:

Quick Add – Requires exacqVision Server and Client 24.03 or higher. Supports only Illustra Flex and Pro Gen 3/4 cameras.

Architecture changes – Changes made in how the new exacqVision Mobile app connects to exacqVision Server and when exacqVision Web Service is still required.

Remote Connectivity – Provided for exacqVision Mobile support. Requires exacqVision Server and Client 24.03 or higher.

exacqVision Mobile – Demo of new exacqVision Mobile app, including navigation, creating Views, use of Focus View, saving and exporting clips, adding servers, audio, and PTZ.

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Categories
Knowledge Support Support exacqVision Server Categories Products

Support Reference Sheets

*** FOR INTERNAL USE ONLY ***
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Support-Handout-Serial.pdf

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Support-Handout-XMLs.pdf

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Categories
Video Library Configuration Knowledge Support Support exacqVision Server Categories Products

2023-10-17 – Global Exacq Support Training – Troubleshooting Camera Connections

Categories
Knowledge Support Highlighted Support exacqVision Client exacqVision Server Categories Products

Where can I access Training Courses?

Exacq-Training-Courses.pdf
Categories
Video Library Configuration Knowledge Support Support exacqVision Server Categories Products

2023-09-19 – Global Exacq Support Training – Serial Data

Categories
S2 Knowledge Support Support exacqVision Enterprise exacqVision Client exacqVision Server Categories exacqVision Webservice Products exacqVision Integrations

2023-09 September Quarterly Release Training

2023-09-September-Quarterly-Release-Training

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ExacqVision Server

Bug Fix – Fixed issue causing server crash due to missing microSD card in Illustra multisensor cameras.
If camera has no microSD for one sensor, but does for another, network loss recording action caused a crash. (AESW-7549)

Bug Fix – Prevent offload from Illustra BWC from hanging

Bug Fix – If camera does not support metadata over HTTPS, allow metadata over HTTP when camera is added with “HTTPS if Available” setting with illustra3pi and illustramultipi

Bug Fix – Added camera detection for all Illustra 2023 released models, this includes Flex 4 PTZ, Pro 4 Bullet, Pro 4 Compact Dome, Pro 4 Corner, and Flex 4 Dome models (AESW-5896)

Bug Fix – Support for motion windows when adding Onvif cameras to server, some Onvif cameras would not detect motion after adding even with enabled motion windows (AESW-7220)

Bug Fix – Fix for issue when Onvif cameras send ‘out of bounds’ motion window coordinates
(AESW-7373)

Bug Fix – Decouple iris and focus debuffering from PTZs using Onvif

Feature – Improvements to core, logpi, softtriggerpi, tdvrpi, and videotestpi for logging and performance
(AESW-5801)

Feature – Updated database structure and management for eventpi to improve metadata search performance, queries, and data purging (AESW-6286)

Feature – Added new retention options for AI / Object metadata
Provides ability to help manage eventpi database size (AESW-6082)

Feature – Onvif motion and transport ‘plug-n-play’ support removes the need for manually updated Onvif JSON files and now Onvif plugin can dynamically read the motion topics from Onvif cameras (AESW-6069, AESW-3746)

Feature – New ‘Power User (No Video)’ security user role
Supports countries where strict laws exist around video access (AESW-6387)

Enhancement – Added ability to set oldest desired content age for Cloud Drive content (AESW-3064)

Enhancement – Axispi now supports upper and lower clothing color metadata (AESW-7031)

Enhancement – Added paging support for brivopi

Enhancement – Added support for additional WDR modes on illustra3pi and illustramultipi (AESW-4618)

Enhancement – Added audit and logging of Illustra BWC privacy mode (AESW-7546)

Enhancement – Support added for Illustra BWC GPS data (AESW-5429, AESW-5528)

Enhancement – Added support for PCM16 audio for live streaming from Illustra BWC (AESW-423)

Enhancement – Added encrypted password storage to notify.xml for notifications (AESW-2085)

Build – Plugins for Basler, IoImage, IPX, Sanyo, Stardot, and UDP now unchecked by default during installation

Build – Upgraded aws-sdk-cpp to version 1.11.1

Build – Upgraded cURL to version 7.87.0

Build – Upgraded OpenSSL to version 3.1

Build – Upgraded libwebsockets to version 4.3.2

Build – Upgraded zlib to version 1.2.13

ExacqVision Client

Bug Fix – Enable appropriate buttons on the Add IP Cameras page after deleting cameras
(AESW-6809)

Bug Fix – Fixed issue where Live view navigation tree reloaded on camera double-click (AESW-5618)

Bug Fix – Properly size toolbar icons for 4K monitors (AESW-7231)

Bug Fix – Properly display the disabled Analytics buttons on Linux. Buttons were appearing as enabled when they should be disabled (AESW-6662)

Enhancement – Client support for the Oldest Content setting for Cloud Drive content
(AESW-6779, AESW-7710)

Enhancement – Added new UX field for Frame-by-frame metadata retention period (AESW-6307)

Enhancement – Optimization for search speeds (AESW-5121)

Enhancement – Live analytic support for Illustra BWC (AESW-2846)

Enhancement – Moved generic dewarper to top of fisheye dewarper selection list (AESW-7389) Client side support for new WDR settings (AESW-5690)

Enhancement – Client side support for the new ‘Power User (No Video)’ user role. ‘Not Allowed’ text displayed for camera panels, Cameras hidden entirely from search (AESW-6388)

ExacqVision Web Service

Bug Fix – Removed no longer supported SCGI proxy folder. Action taken to prevent cross site scripting errors when performing vulnerability scans (AESW-6677)

Enhancement – Added evAPI support for detecting restricted view configuration (AESW-4288)

Enhancement – Change endpoint for S2 integration to ‘video.web’ (AESW-4903)

Enhancement – Scale web client search playback buffer with the playback speed selected (AESW-4757)

ExacqVision Enterprise Manager

Bug Fix – Update VMS audit log entries to use valid JSON (AESW-7458)

Bug Fix – Use the correct logger sync

Bug Fix – Add missing Seq settings validation

Enhancement – Add support for ‘Power User (No Video)’ user role (AESW-7169)

Enhancement – Add VMS audit trails to the EM audit logs (AESW-5498)

Enhancement – Added API endpoint for retrieving individual audit log entries (AESW-1340)

Enhancement – Add slug to audit logs where applicable (AESW-7176)

Enhancement – Add a user configurable timer for VMS audit log retrieval (AESW-6087)

Enhancement – Integration of EM/ISP logs into Seq. Provides the ability to extract logs into external Seq logging systems

Enhancement – Add migration files to upgrade AES encryption over the older ARC4 to enhance security
(AESW-7512)

Enhancement – Update Apache to version 2.4.57 (AESW-6957)

Illustra IQ

Targeted product launches:

  • October
    • Pro Gen4 Bullet
    • Pro Gen4 Corner
  • November
    • Flex Gen 4 Dual Sensor
  • December
    • Flex Gen4 Dome
    • Flex Gen4 Compact
    • Flex Gen4 Bullet

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Categories
Video Library Knowledge Support Demo Release Notes exacqVision Enterprise Support exacqVision Client Other exacqVision Server exacqVision Webservice Categories Products

2023-06 June Quarterly Release Training

2023-06-June-Quarterly-Release-Training

ExacqVision Server

Bug Fix – Fixed excessive Archiving status messages (AESW-4989)

Bug Fix – Debian installer no longer enabled eventpi by default

Bug Fix – Fixed issue capturing all metadata when multiple events are sent as one alarm

Bug Fix – Ensure eventpi database is purged after server reboot

Bug Fix – Fixed connection status problem from Axis cameras with older firmware

Bug Fix – Prevent needing to restart client after adding Axis body worn camera system, caused by receiving cert before configuration (AESW-3445)

Bug Fix – Fixed potential streaming issue from Exacq’s RTSP Server resulting in gaps (AESW-5251)

Bug Fix – Fixed problem where time triggers were not firing on some days (AESW-4573)

Bug Fix – Fixed socket crash from Bosch intrusion plugin (AESW-5105)

Bug Fix – Fixed a problem with stale metadata for Illustra3 and Illustramulti plugins

Bug Fix – Restart the SSL session and restart metadata on error 94 from Illustra3 and Illustramulti plugins (AESW-4574)

Bug Fix – Corrected issue with missing codecs from Panasonic camera plugin causing them to default to JPEG (AESW-631)

Bug Fix – Fixed issue with motion issues on some Panasonic cameras (AESW-4794)

Bug Fix – Fixed problem with issue making settings changes to Panasonic multisensor (AESW-4562)

Enhancement – Improvements made to search results returned for audio/video events

Enhancement – Improved loading time of eventpi

Enhancement – Cameras previous detected as Samsung are now detected as Hanwha Vision
(AESW-5539, AESW-5538)

Enhancement – Added Hanwha Vision option (AESW-5189)

Enhancement – Integration of WiseAI analytics from Hanwha

Enhancement – Enhanced camera discovery for new Illustra Flex Dual Sensor camera (AESW-5541)

Enhancement – Server installer no longer checks Illustrapi or Illustraflexpi for install by default

Enhancement – Changed the reported name to “Illustra Multisensor”

Enhancement – Added legacy tag to Illustrapi and Illustraflexpi

Enhancement – Added support for Axis “Optics Control” autofocus (AESW-2649)

Enhancement – Added support for Bosch “RuleEngine” analytics (AESW-1326)

ExacqVision Client

Bug Fix – wxWidgets version upgrade
New installs, not upgrades, automatically select dark or light theme based on the OS theme and prevent user changes
(AESW-5146)

Enhancement – Copy selected camera information when adding a new camera
If camera is highlighted in IP Cameras List on the Add Cameras page when the New button is clicked, the Device Type field will automatically populate with the same as that which was highlighted saving time from selecting from Device Type list.
(AESW-5855)

ExacqVision Web Service

Bug Fix – Updated nvrg version to fix group type retrieval, fixes issue with group items (AESW-3340)

Bug Fix – Updated nvrg version to fix a soft trigger bottleneck, fixes issue where triggers from web or mobile client resulted in status flickering between ‘Alarm’ and ‘Normal’ in Desktop Client. (AESW-3816)

ExacqVision Enterprise Manager

Bug Fix – Improved logging for DynamicDNS files for Integrator Service Portal (AESW-5897)

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Categories
Knowledge Support Video Library Release Notes Demo exacqVision Enterprise Support Other exacqVision Client exacqVision Server exacqVision Webservice Categories Products exacqVision Integrations

2023-03 March Quarterly Release Training

2023-03-March-Quarterly-Release-Training

ExacqVision Server

Bug Fix – Fixed PTZ preset administration for custom users to create presets for analog cameras (AESW-4357)

Bug Fix – Fixed monitoring RAID background tasks, like consistency checks and background initialization (AESW-4387)

Bug Fix – Fixed reporting incorrect RAM, was displaying MB instead of GB (AESW-2498)

Bug Fix – actipi – Reduce metadata channel reconnects for cameras with S3L chips, this caused cameras to stop recording after a while (AESW-4327)

Bug Fix – illustramultipi – Fixed ability to enable motion zones per sensor, accommodated changed to camera firmware (AESW-4456)

Bug Fix – illustramultipi – Fixed direct input/output triggers, fixed output numbering that was preventing trigger status from updating (AESW-3474)

Bug Fix – onvifnvcpi – Fixed motion issues with AVCostar-Contera (AESW-4464)

Bug Fix – onvifnvcpi – Increased maximum SOAP read size to accommodate Clinton encoders, see Enhancements (AESW-3474)

Enhancement – Modified all emissions from eventpi and notifypi to use separated IDs rather than compressed IDs, fixed in part, this is an enhancement to affect problems with searching the event database with very large amounts of records (AESW-3333)

Enhancement – Added camera detection of several Illustra Standard cameras to be discovered as Illustra3
(AESW-1668)

Enhancement – axispi – Added support for color metadata (AESW-1725)
Only vehicle color is currently provided by Axis

Enhancement – illustra3, illustramultipi – Added support for “final color” (AESW-2850, AESW-2844)

Enhancement – samsungpi – Added support for Area Zoom (AESW-4003)

Enhancement – onvifnvcpi – Added support for Advidia cameras (AESW-3521)

Enhancement – onvifnvcpi – Added support for Clinton Electronics encoder (AESW-2489)

ExacqVision Client

Bug Fix – Don’t reorder keywords when building conditions panel tree
Ensures ‘Upper Clothing Color’ is listed above ‘Lower Clothing Color’ in Filters (AESW-4502)

Bug Fix – Allow live analytic keyword colors to be processed before bounding boxes (AESW-4458)

Bug Fix – Fixed an issue with display of multiple trigger events (AESW-3861)

Bug Fix – Fixed issue saving image from Live view where OSD background color was removed from the saved image (AESW-4277)

Enhancement – Support for “final color”, choose search type based on “final color” (AESW-3345)

ExacqVision Web Service

Bug Fix – Updated nvrg version to fix group type retrieval (AESW-3340)

Bug Fix – Updated nvrg version to fix a soft trigger bottleneck (AESW-3816)

Enhancement – Disabled search playback in browser client until buffer threshold is reached (AESW-3622)

Enhancement – Enabled ability to detect an invalid session in browser client (AESW-3621)

ExacqVision Enterprise Manager

Bug Fix – Removed architecture change logic from NSIS (AESW-491)

Bug Fix – Support added for Windows authentication login for MS-SQL (AESW-3378)

Illustra

Enhancement – New Pro Gen4 6.0 firmware adds new Object Classes
Trolley, Backpack, Handbag, Suitcase

Enhancement – Improved face detection

Enhancement – “Final color” sent after object tracked leaves FOV

Categories
Configuration Knowledge Support Video Library Support Illustra Youtube Video Library Categories Products exacqVision Integrations

Illustra Body Worn Camera Setup (Legacy) – Support Training

IMPORTANT: This video was made for BWC Kiosk Software version 1.x and was deprecated upon release of version 2.x

This video is for internal support training and includes Troubleshooting information towards the end, beginning at the 15:00 mark.

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