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2021-12-16 Wireshark Troubleshooting Walkthrough

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Video Library Knowledge Support Demo exacqVision Enterprise Support exacqVision Client exacqVision Server exacqVision Mobile exacqVision Webservice Categories exacqVision Hardware Products exacqVision Integrations

2021-09 September Quarterly Release Training

Feature:

  • Client – Enhancement – Restricted view windows. – #21926
  • Server – Feature – Restricted view windows. – #22863
    • Exports only allowed for .psx and .exe
    • Requires password to hide – on a timer (5 minutes)

Client

  • Enhancement – macOS – Force client into dark theme to match OS setting.
  • Enhancement – Ability to password protect and encrypt exe and psx exports. – #22461
    • Change requires xml, so feature not available for .ps, .avi, .mov, etc…
    • Blocks old Client/ePlayer ability to play new exports with new enhanced features.
  • Enhancement – Upgraded oncam dewarping library to add support for C-08 cameras. – #23050
    • C-12 and C-08 required this change.
    • Windows and Linux only
  • Enhancement – new color definition for partition status – #21473
  • Enhancement – Modified maps to show the same flashing colors from associations for inputs in the arming exit delay state.
    • Specific to DSC
  • * Enhancement – Add ability to create/delete presets from live video. – #21584

Server

  • Feature – axispi – Add support for Axis Object Analytics
    • Transitioned to querying from camera rather than knowing what to request.
    • Some (confusing) elements may show up in the GUI based upon what the camera tells us.
    • No expected issues with what was working before.
  • Feature – illustra3pi – Add support for Illustra Object Analytics
    • Transitioned to querying from camera rather than knowing what to request.
  • Enhancement – illustra3pi – Update how rule names are displayed in the client
    • Whatever the camera tells us is what we display.
  • Enhancement – illustra3pi – Always display temperature overlay for thermal cameras
  • Enhancement – kantechpi – Add metadata to log events – #18476
  • Enhancement – onvifnvcpi – Add support for SpotterRF and new VICON models – #22792 #23053
  • Enhancement – rtspserverpi – Provide the ability to search for video with out a specific end date and time. – #22982
  • Enhancement – samsungpi – Add the ability to configure more than 8 analytics rules – #22929
  • Enhancement – streampi, common, xml – Flush file contents to disk after saving config. – #23067
    • Protects against some race conditions
  • Enhancement – streampi – support for PTZ Preset Admin privilege
    • Live privilege now exists allowing creation of preset from Live page.
  • Enhancement – SysmgmtPI – Removed sensor and watchdog support for X8SIA, DQ67EP, D525MW, D2500CC, RX67Q, D510MO, S1200KP, and Granite Well motherboards. Removed unused support for CNCT6793. Also removed wx usage. – #23125

Web Service

  • Enhancement – Remove archive credentials from output if passthrough user. – #23119

Mobile

  • Enhancement – Updated search date/time selection dialogs

Enterprise Manager

  • Enhancement – Improves importer queue efficiency – #17654
    • Faster DB writing in batches
  • Enhancement – Migrate rule add/edit page to React – #23087
  • Enhancement – Migrate rules list page to React – #23087
  • Enhancement – Add new rule event condition lasted for – #22926
  • Enhancement – Re-added recurring config backups – #22793 #23052
    • Removed when we adding automatic weekly backups
  • Bug Fix – Fix failover when password strengthening is enabled on protected server – #23102
  • Apache Solr 7.5 update will likely be backpatched – #23062
    • Won’t happen with remote update, will need to run installer manually.
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Video Library Demo Categories Products exacqVision Hardware

2015-06-15 – Notepad++ Log Parsing

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Knowledge Support Support exacqVision Client Categories Products

Common Tools and Resources


Internal Resources


Configuration Calculator

Platform: All

​This web-based utility was intended as a Sales tool, but can be utilized for troubleshooting to determine if machines are over-taxxed based upon their current load of cameras.   After inputting the customer’s current camera load, you can see the expected data rates at the bottom.  Also, the “Compatible Models” on the 2nd tab will tell you if the customer’s current system is able to handle the camera load (if more than 1 are recommended, they are over-spec).

Click HERE​ to access.


psChange

​Platform: Windows

​Caution: Advanced
This command line executable makes it possible to re-associate​ stored video from one device ID to another.

Instructions can be found HERE​.​

Click HERE to download.


psExplore

Platform – Windows

​This stand-alone executable is usefule to load proprietary “ps” video files to see specific information about indivudual frames that have been received by the Server software.

Click HERE​ to download.


psMove

​Platform: Windows/Linux

Caution: Advanced
​This command-line executable move recorded video files to the correct folder after a system time change.

Click HERE to download.


Support Utility

Platform: Windows

This installable program can be used to import the ‘zip’ files created by the exacqVision Client’s Support Diagnostics.  Data is parsed from the included config files and logs to provide user-friendly information about a customer’s system and environment.
Detailed documenation is available here​.

Click HERE to download.


TS_Search

Platform: Windows

This installable program combines many different Support resources into one search tool.  Activated with the hotkey “Alt-X”, you can use a single search box to access all of the following:

  • ​Sugar Cases and RMA’s
  • Salesforce Cases
  • IP Camera Integration page
  • Exacq Engineering TRAC tickets and queries
  • Support Portal
  • ExacqSupportTraining Sharepoint site
  • Log File Reference page
  • Engineering release notes for our 5 major software offerings​

Client HERE to download.


VideoTestPI

Platform: Windows, Linux

Caution: Advanced
This plugin can be side-loaded to a test Server and utilized to mimic the behavior of attaching many cameras to a system by only “re-streaming” the content of a single .ps video file.

Setup instructions can be found HERE.

Use the following links to download the plugin needed for your architecture:
Windows 64-bit
Windows 32-bit
Linux 64-bit
Linux 32-bit


External Resources


ATTO Disk Benchmark

Platform: Windows

This stand-alone executable can be used to measure storage performance on virtually any storage medium. 

Click HERE to download.


Greenshot

Platform: Windows

This installable screenshot utility can be used to quickly create multiple screenshots of a selected region, window or fullscreen.  There is also a built-in image editor to annotate, highlight or objuscate parts of the image.

Click HERE​ to download.


Hercules

Platform: Windows

This stand-alone executable is useful for testing TCP/UDP/serial communication.

Click HERE​ to download.


Softerra LDAP Browser

Platform: Windows

This installable utility will connect to a customer’s LDAP enviornemnt and can be utilized to verify directory structure, acquire accurate distinguishedNames and perform comprehensive directory searches.

Click HERE to download.


MobaXterm

Platform: Windows

This installable program provides many client tools for remote computing, including:

  • ​SSH
  • X11
  • RDP
  • VNC
  • FTP
  • Telnet

When connecting to an exacqVision Server via SSH, you can launch remote Server’s GUI applications to be displayed on your local machine.  You can even get a full desktop session to an M-Series by using the Advanced SSH settings and selecting the Remote Environment “Openbox desktop”.  The graphical SFTP browser will also allow you to drag and drop files directoy from/to the remote server.

Click HERE to download.


Notepad++

Platform: Windows

This replacement for the default Windows “Notepad” includes tabbed documents, spell checker, file comparisons, zooming, Regular Expression search and replace, plugins and much more.

Click HERE to download.


Process Explorer

Platform: Windows

​This SysInternals tool is an advanced Task Manager and System Monitor for Windows.  It can be utilized to see detailed information about running processes.

Click HERE​ to download.


PuTTY

Platform: Windows, Linux

​This is a Telnet and SSH client that can be used to control a machine remotely.

Windows: Click HERE​ to download.
Linux: Install with `sudo apt-get install putty`.


RAMMap

Platform: Windows

This Sysinternals tool is an advanced physical memory usage analyzer.  Use it to find out exactly how memory is being allocated by the OS and running applications.

Click HERE to download.


Rufus

Platform: Windows

This stand-alone executable helps format and create bootable USB flash drives using an ISO image.

Click HERE to download.


VLC

Platform: Windows, Linux, Mac, Android, iOS

This installable multimedia player and framework supports many audio and video compression methods and file formats.  Many decoding and encoding libraries are included by default.

Windows: Click HERE to download.
Linux: Install with ‘sudo apt-get install vlc’.
Mac: Click HERE to download.
Android, iOS: Available in App Store.


Wireshark

Platform: Windows, Linux, Mac

This installable packet analyzer can assist in troubleshooting network related issues.

Windows, Mac: Click HERE​ to download.
Linux: Install with ‘sudo apt-get install wireshark’.

Categories
Video Library Knowledge Support Demo Support exacqVision Enterprise exacqVision Client exacqVision Server exacqVision Mobile Categories exacqVision Webservice Products exacqVision Hardware

2021-06 June Quarterly Release Training

Forum Q&A

https://forum.exacq.com/t/training-q-a-2021-06-june-quarterly-training/166

Client

  • Enhancement – Added option to group camera items by device. #22651
  • Enhancement – Infrastructure updates to search check tree logic. #22684
  • Enhancement – Allow multiple audio streams to be exported with quick export. #22796
  • Enhancement – Added support for connecting directly to SMB shares as a system. #22768
    • Not yet in User Manual
    • Server-side work still to be done
    • Requires manually exporting a .config or .settings directly to the Archive Target root
  • Enhancement – Show camera name in search metadata filters for source #22874
  • Enhancement – Export temperature label for displaying on top of video in ePlayer. #22887
  • Enhancement – Export information to tie analytic meta to multiple streams in ePlayer. #22887
  • Enhancement – Allow showing a map in live and then switching to a camera under the map in the tree by double-clicking #22720
  • Enhancement – Added search filter for event monitoring sources and targets. #22648
  • Enhancement – Added search filter for event linking sources and targets. #22648
  • Enhancement – Remove bulk blob caching on File Management page and allow for on-demand caching #22655
  • Enhancement – Make rtsp server address cells easily copyable with a click #22824
  • Enhancement – Added new security integration type for generic events. #22702
    • Initially targeting a CCure feature called ‘Event’ – a triggerable group of actions.
    • Requires prior configuration on CCure
  • Enhancement – Added the ability to double click to auto resize the name area on the search timeline.
  • Enhancement – Adding search instance and heartbeat support to support exports. #22763
  • Enhancement – Increase support export request timeout. #22763

Server

  • Enhancement – cloud-drive – updated to integration with increased reliability #21902
    • New Smartvue Library (.dll/.so)
  • Enhancement – logpi – More efficient log searches #6088
    • Handles empty results more efficiently
  • Feature – illustra3pi – Add support for Perimeter rule to Video Intelligence #21399
  • Enhancement – illustra3pi – Add support for Gen 4 camera Shake to Dry functionality. #22496
    • Accomplished with a PTZ Auxilliary command
  • Enhancement – illustra3pi – Add Support for PTZ-reference window for Privacy Zones #22570
  • Enhancement – illustra3pi – Add support for mask off events #22756
  • Enhancement – illustra3pi – Update support for Illustra Thermal camera #22681
    • New API options for the Thermal camera firmware §Min/Max temperature available §Can now alert if over/under an amount
  • Enhancement – onvifnvcpi – Add support for Mobotix MOVE series cameras #22827
  • Enhancement – onvifnvcpi – Add support for multi-sensor VICON with analytics #22792
  • Enhancement – onvifnvcpi – Add RaySharp OEM #22869
  • Enhancement – onvifnvcpi – Added Alibi and LTS brand support #22870
  • Enhancement – onvifnvcpi – Update list of Honeywell HC30 and HC60 cameras #22027
  • Enhancement – onvifnvcpi – Add support for Honeywell H4 performance series #22907
    • fixes “Motion not supported”
  • Enhancement – samsungpi – Add support for Analytics metadata #22860
  • Enhancement – samsungpi – Add support for dynamic discovery of analytic events #22686 #22860
  • Bug Fix – archivepi – Fix misleading status of Direct Archive search credentials #19578
  • Enhancement – webservice – update exacqVision Web Service with server install package
    • Addresses customers that rarely update the WebService
    • Does not help customers who run a stand-alone WebService machine
    • Installer up from ~57MB to ~130MB!
    • WebService installer starts after the Server installer completed Only if there is an existing installation of WebService

Web Service

  • Web Service installer still made available – for now
  • Bug Fix – Fix broken configuration button on HTTPS configuration page #22809
    • Resolves issue when feature is accessed more than once

Mobile

  • Enhancement – Simplify server and web service configuration #22664
  • Enhancement – Always request native stream resolution when transcoding to ensure maximum image clarity. #22748
    • Reduces load on WebService hardware
    • Obsoletes the ‘Increase Requested Image Size’ option under ‘Advanced Settings’
    • May increase bandwidth usage for some customers
  • Enhancement – Camera association name display can be configured in the advanced settings page. #22820
  • Enhancement – Region of interest reset when leaving focus mode. #22928
    • Zoom is reset when leaving the focus view after pinch-to-zoom.
  • Enhancement – Search timeline now appears once metadata for search has loaded. #22821

Enterprise Manager

  • Enhancement – Add debug logging capability in production #22650
    • Will be added to the GUI at a later time
    • Currently requires editing a config file and restarting services
      • <InstallDirectory>\logs\log_settings.yaml
  • Enhancement – Convert settings page to react #22589
  • Enhancement – Convert group forms to react #22588
  • Enhancement – Added link to view scheduled actions on server detail page #19469
  • Enhancement – Show Backup size in GB if appropriate #22773
  • Enhancement – Add propagate to future child groups to memberships #16741
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Video Library Knowledge Support Demo Support exacqVision Server Categories Products Uncategorized

2021-04-28 TS_Search Training

Forum Q&A

https://forum.exacq.com/t/training-q-a-2021-2021-04-28-ts-search