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Knowledge Support Support exacqVision Client Categories

Video Shows in Timeline but Not Playing Back on Remote Client Workstations

Description 

When searching video from client workstations, results will display in the timeline, but users are unable to playback video.
NOTE:  The same search can be performed from the exacqVision Client running on the NVR and works normally.  

Product 

  • exacqVision Client 22.09.03 and 22.12.05

Steps to Reproduce 

  • From the exacqVision Client search for older video.  Note this has been observed when searching video older than 10 days but may vary.

Expected Results 

  • Results are returned and video can be played back

Actual Results 

  • Results are returned but video will not play back

Workaround

  • Video can be exported and will playback normally in the exacqVision Player
  • Video will also playback in the exacqVision Thin Client if exacqVision Web Server is configured

Engineering is currently investigating, see AES-294 for additional details

Categories
Video Library Configuration exacqVision Client Categories Products

Timeline Search

By far the most common search method is that of the Timeline Search, in which you may search for data from one or many devices displayed on a timeline along the bottom of the page. Colors indicate the type of video recorded, whether continuous, motion recording, or event triggered recording. Use the playback controls to scrub the timeline for incidents of interest. Search for analytic data and events, or serial data as well to narrow your search.
Categories
Knowledge Support Support exacqVision Client Categories Products

Why do I have small green lines while in Motion (blue) recording?

If your exacqVision system is scheduled for time-lapse (Free Run) recording, you will see green lines in search results when the time-lapse video is recorded. Check the Schedule page to see whether you have Motion recording scheduled for part of the day and Free Run scheduled for the rest of the day.

If you have large amounts of video or long pre- and post-motion recording settings, the server can sometimes write the data to the drive without properly attaching and indicator that it was a motion event. Because the goal is to ensure that all the appropriate data is saved to the hard drive, the writing of the data has the highest priority. This can cause the metadata that shows in the search to display certain blocks as small, green Free Run bars instead of the blue Motion bars.

Also, if motion starts in the middle of a Group of Pictures (GOP), the begining of the GOP will be displayed in green. (This is applicable only to recording in H.264 compression.)

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Why-do-I-have-small-green-lines-while-in-Motion-blue-recording-1.pdf