Tag: Time Zone UTC +8

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GMT +08:00 Perth Time Zone  Off by 3 Hours

Description

C2C cameras using a location that has a time zone set to (GMT +8) Perth are off by +3 Hours.  It has been determined that this is not an issue with Cloudvue software but with the cameras firmware.

Platform

  • C2C

Steps to Reproduce

  • Set a C2C to use a location with a  timezone set to (GMT +8) Perth

Expected Results

  • The camera displays the correct local time.

Actual Results

  • The camera displays the wrong time i.e. local +3

Work Around

Camera Firmware Update

  • An Illustra firmware update is schedule for release in November 2023

Alternate Time Zone

Alternately you can configure a new location for the account setting the time zone to (GMT +8 Singapore)

  • Create New Location
    • In Cloudvue Manager find the Account Page for the affected device
    • Add a new New Location
      • Create a temporary generic location
      • Make sure to  set the Time Zone to (GMT +8 Singapore)
  • Associate C2C to the New location
    • Locate the device in Cloudvue Manager
    • Select Edit Device
    • Choose the New Location in the Location fields dropdown
    • Submit the changes