Tag: Sync

Categories
Knowledge Support Support exacqVision Client Categories Products

Audio Out of Sync on Exported AVI Files  

Title

Audio Out of Sync on Exported AVI Files  

Description 

When playing back exported AVI files the audio is out of sync.   

Product 

exacqVision Client  

Steps to Reproduce 

  • From exacqVision Client export a file containing both Video and Audio saving as AVI 
  • Playback the the AVI file 

Expected Results 

  • Audio is synced with Video

Actual Results 

  • Audio is not synced with video

Solution

  • The defect has been found and the fix will be available in exacqVision Client 22.06.xx.    
  • Current workaround is to roll back to exacqVision Client version 21.12 or export using a different file type.   
  • There is also a build available, version 22.03.102   
  • See trac ticket #23442 for additional details
Categories
Knowledge Support Support exacqVision Server Categories Products

Panasonic cameras OSD incorrect after Server time change

Issue:

After a Server time change of less that 60 seconds, Panasonic cameras may continue to show the OSD time incorrectly until the camera is disconnected/reconnected.

The stored video also contains the incorrect time-stamp. This means the searched video will be off by the amount of seconds that they system time changed.

Workaround:

Disconnect and reconnect the camera on the Add IP Cameras page.

Fixed In:

Dev 21.06.108
Expected in public release 21.09.