When exacqVision Client starts, it looks for a folder named “exacqVision Files” inside the directory of the currently active user. If it doesn’t find one, it creates the directory for exported video. On exacqVision systems, the masterscript creates a symbolic link here that directs data to the “/mnt/export/admin” directory so that exported video does not fill up the operating system partition.
If exacqVision Client starts and detects the symbolic link, but the targeted location is missing, you see the following error:
Instructions circulating through Tech Support incorrectly address this error by deleting the symbolic link, which means the client will create the directory the next time it runs. This eliminates the error message, but the exported video is saved to the operating system drive, which could eventually cause further problems.
Instead of deleting the symbolic link, you should troubleshoot why the export partition is not properly mounted with the proper directories/permissions. For reference, you can see where a symbolic link is pointing to in the following example:
On systems with a full root partition, verify whether the system should be using an export partition by typing cat /etc/fstab | grep /mnt/export. If you do not receive a response, you are using an exacqVision LC or EL with a larger SDD.
If you do receive a response, verify the symlink is intact by typing ls -l ~/ | grep exacqVision. The response should look like this:
If you do not see -> /mnt/export/admin, stop exacqVision Service, close exacqVision Client, and enter the following (using admin256 when prompted for a password). Then restart exacqVision Server and exacqVision Client to verify the message doesn’t appear:
sudo passwdsu -rm -r “/home/admin/exacqVision Files”rm -r “/home/user/exacqVision Files”mkdir -p /mnt/export/adminmkdir -p /mnt/export/userchown admin /mnt/export/adminchown user /mnt/export/userln -s /mnt/export/admin “/home/admin/exacqVision Files”ln -s /mnt/export/user “/home/user/exacqVision Files”exit