How to use the Support Portal File Share/Upload Feature

NOTE: The file upload utility tool has been deprecated. This process should be used in its place. Use of file sharing providers such as Google Drive, Dropbox, iCloud, etc for file exchange with customers is forbidden by JCI. Sharing Files <br> Customer File Uploads

Running psmove on Ubuntu Linux

*** INTERNAL USE *** Description  The psmove utility was designed to move psfiles to the correct location after a time zone change or if a files time does not match frame times.  It will perform a search on all local storage drives, read the PSI file header for the start time, determine if the PSI… Continue reading Running psmove on Ubuntu Linux

Common Tools and Resources

Internal Resources Configuration Calculator Platform: All​This web-based utility was intended as a Sales tool, but can be utilized for troubleshooting to determine if machines are over-taxxed based upon their current load of cameras.   After inputting the customer’s current camera load, you can see the expected data rates at the bottom.  Also, the “Compatible Models” on the… Continue reading Common Tools and Resources