NOTE: The file upload utility tool has been deprecated. This process should be used in its place. Use of file sharing providers such as Google Drive, Dropbox, iCloud, etc for file exchange with customers is forbidden by JCI. Sharing Files <br> Customer File Uploads
Tag: Support Portal
Support Portal Knowledge Base Articles – Creation Template
Description Enter a description here. NOTE: Use this template for bugs. If writing a How-to, there are no expected vs. actual results, so simply write an article. Product Define which product(s) this article applies to bulleted list recommend if more than one. Steps to Reproduce Enter steps to reproduce the issue, a numbered list is… Continue reading Support Portal Knowledge Base Articles – Creation Template
Checking Your Case Status
Did you know that you can check the status of cases you created within the Exacq Support Portal? After logging into the Exacq Support Portal, open the Support menu. Select My Cases from the menu. A list of cases that appears will list the status of the case as open or closed. Further details can… Continue reading Checking Your Case Status