SEQ – A guide to initial configuration for debugging Enterprise Manager Logs  

This guide will outline the steps needed to configure the tool SEQ on a PC in order to use scripts provided by Engineers at Exacq Technologies to aid in debugging Enterprise Manager Support Diagnostic Logs. Pre-Requisites: Initial installation and configuration steps in example – you could run the following commands:(use HTTP unless certs are configured)seqcli… Continue reading SEQ – A guide to initial configuration for debugging Enterprise Manager Logs  

Missing Help Menu Options

Description This article describes why some menu options may not appear to all users of the exacqVision Client software. Products Issue Expected Results Pressing the Show Help button provides many options, several of which link to useful pages on Exacq.com or the Exacq Support Portal. Actual Results Solution This is expected behavior when the exacqVision… Continue reading Missing Help Menu Options

How to use the Support Portal File Share/Upload Feature

NOTE: The file upload utility tool has been deprecated. This process should be used in its place. Use of file sharing providers such as Google Drive, Dropbox, iCloud, etc for file exchange with customers is forbidden by JCI. Sharing Files <br> Customer File Uploads

How to Submit Support Diagnostics

Choose the “Easy Support Video” link below to watch a video on how to submit support diagnostics and open a support case from the ExacqVision Client or see step-by-step instructions below. Exporting Diagnostics Submitting Diagnostics <br>