Tag: Support

Categories
exacqVision Server Linux exacqVision Server Linux x64 Knowledge Support Support exacqVision Server Categories Products exacqVision Hardware

Support Portal Knowledge Base Articles – Creation Template

Description 

Enter a description here.

NOTE: Use this template for bugs. If writing a How-to, there are no expected vs. actual results, so simply write an article.

Product 

Define which product(s) this article applies to bulleted list recommend if more than one.

  • Exacq XXXXX for hardware
  • exacqVision XXXXX for software

Steps to Reproduce 

Enter steps to reproduce the issue, a numbered list is recommended.

Expected Results 

Enter the expected results

Actual Results 

Enter the actual results

Solution

Enter the solution or work around

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Categories
Knowledge Support Support exacqVision Server Categories Products

Support Reference Sheets

*** FOR INTERNAL USE ONLY ***
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Support-Handout-Serial.pdf

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Support-Handout-XMLs.pdf

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Categories
Knowledge Support Highlighted Support exacqVision Client exacqVision Server Categories Products

Checking Your Case Status

Did you know that you can check the status of cases you created within the Exacq Support Portal?

After logging into the Exacq Support Portal, open the Support menu. Select My Cases from the menu.

A list of cases that appears will list the status of the case as open or closed. Further details can be found for specific cases by clicking the View Details link.

NOTE: Cases shown are only those where your logged in user account is assigned to the case.

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Categories
Knowledge Support Support exacqVision Server Categories Products

Does Exacq support the PowerPC version of the Mac?

No, Exacq does not support the PowerPC version of the Mac, and we do not currently have plans to support it.

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Does-Exacq-support-the-PowerPC-version-of-the-Mac.pdf