Tag: SUNAPI2

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Knowledge Support Support exacqVision Server

Samsung Trigger Inputs Not working

Description

When the input is triggered on the camera, the input trigger in exacqVision client does not change state.  
Note: this effects Samsung SUNAPI2 cameras

Steps to Reproduce

  • Connect a switch to the cameras input trigger. 
  • In the camera
    • Configure Alarm output 1 (N.O.)/Pulse/5s
  • In the Client
    • add the camera using the Samsung plugin
    • Configure Trigger Input (Open)
    • Verify trigger status Normal and Connection Status Connected
  • Trigger the switch connected to the camera

Expected Result

  • Trigger Input 1’s trigger status changes to alarm in the client.

Actual Result

  • Status does not change in the client

Work Around

  • None at this time, but there will be a fix available in exacqVision Server 22.03.

Categories
Knowledge Support Support Categories Products exacqVision Integrations

Samsung SUNAPI2 firmware known fw issues

Description

Samsung SUNAPI2 support is release in r102309 dev build 7_9_38_102356 and RC 8.0.0.102418.

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Known issues

– coordinate information for privacy mask and motion regions provided from the camera are inconsistent. Samsung is to provide updated fw that from what we understand is the sensor coordinate for different pixel modes the camera supports. This results in the privacy mask an motion region calculation error especially in corridor modes for some models. The work around is to set the cameras in normal mode when create the regions. Or use the camera web page to create the regions. This should be fixed when the updated fw is consistent across all the SUNAPI2 models.

– The current release does not support H265 modes. As a result, camera with H265 profiles might have issue in adding back missing custom created profiles from the cameras. The use case is, additional profiles could be added to the list other than the build-ins. The plugins “remembers” all the profiles and will add back the ones that are missing on a re-connection. This would be fixed when we support H265 profile. This is not very common but just in cases when user create their own profiles and delete them.

Categories
Knowledge Support Support Categories Products exacqVision Integrations

Samsung SUNAPI2 only handle the first input trigger event on a multiple digital input camera

Description

With newer Samsung models that supports SUNAPI2. Only the first input trigger is activated for cameras that have multiple trigger inputs.

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Version Introduced

  • exacqVision Server 8.0.0.102418

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Platform

All platforms for IP Cameras using Samsung plugin

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Steps to reproduce

  1. Tested with SNP-L5233(00-09-18-41-34-F1 10.16.12.199) set with 4 input triggers
  2. Activate input triggers 2-4

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Expected result

  • Input triggers 1-4 correctly alarmed
  • Event linking with each input trigger works as expected

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Actual result

  • Input triggers 2-4 are not alarmed

Work Around

  • None

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Version Fixed

exacqVision Server 8.1.4.102781

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