Tag: Storage Self-Test

Categories
Knowledge Support Support exacqVision Server exacqVision Hardware

ExacqVision Hard Drive Self-Test Options

Title

ExacqVision Hard Drive Self-Test Options

Description 

Differences between short and log self-tests performed on hard drives for BBE systems.

Product 

ExacqVision Server

Information

Short Test

  • Test electrical properties of drive(s)
  • Test mechanical properties of drive(s)
  • Complete a read and verify test on some sectors of drive(s)

Long Test

  • Test electrical properties of drive(s)
  • Test mechanical properties of drive(s)
  • Complete a read and verify test on every sector of drive(s)
Categories
exacqVision Server Windows exacqVision Server Linux exacqVision Server Windows x64 exacqVision Server Linux x64 exacqVision Server 23.03 exacqVision Server 22.12 Knowledge Support Support exacqVision Server Categories Products

False Positive drives offline status for disks labeled “sat” – invalid disk type errors

False Positive drives offline for disks labeled “sat” – invalid disk type errors

Exacq Support has identified an issue with SMART attribute labels causing false positive drive offline errors on the hardware tab of ExacqVision Client.

Some Disks may show error of “invalid disk type”  

Some systems may contain drives that get listed as “sat” instead of “ata” or “scsi” per smartctl -j -scan queries. This labeling causes the Hardware Tab of ExacqVision Client to show some drives offline, though data can be written to and retrieved from this drive.

Product 

-ExacqVision Server 22.12.2.0 – ExacqVision Server 23.06.2.0

Steps to Reproduce 

  1. Update ExacqVision Server from version 22.09 to versions 22.12 thru versions 23.06.
    2. Observer the Hardware tab for select drives showing “offline” status.
    3. Verify can write data to drive that shows offline

Expected Results 

Drives should remain with status of “Healthy” on hardware tab after update.

Actual Results 

Select Drives may show false positive error/status of “Offline”

Solution

Update to ExacqVision server 23.09.102 or higher which contains fix for this issue.

Categories
Knowledge Support Support exacqVision Server Categories Products

For Debugging Purposes, The Logging of Additional Information Related to the Storage Self-Tests May Be Enabled.

New Feature:

For debugging purposes, the logging of additional information related to the Storage Self -Tests may be enabled. Starting with server version 19.08, it is now possible to collect additional information about storage self-tests. evselftestYYYY-MM-DD.txt files in the server/logs path will trace all of the commands that evselftest issues along with their corresponding output. This feature is turned on when the EvselftestLogEnabled attribute under “Storage” is set to “1” in sysmgmtpi.xml. The feature is for debugging purposes only and should not be left on for an extended period of time since log files might store a large amount of data depending on hardware configuration and test duration. Each command execution is traced with a time stamp prefix followed by the inter-process communications (IPC) command. The output is framed by “start output” and “end output” timestamps. The command output between these markers is not timestamped.

Example:

08:33:55: smartctl –scan
08:33:55: start output
/dev/sda -d scsi # /dev/sda, SCSI device
/dev/sdb -d scsi # /dev/sdb, SCSI device
/dev/bus/0 -d megaraid,8 # /dev/bus/0 [megaraid_disk_08], SCSI device
/dev/bus/0 -d megaraid,9 # /dev/bus/0 [megaraid_disk_09], SCSI device
/dev/bus/0 -d megaraid,10 # /dev/bus/0 [megaraid_disk_10], SCSI device
/dev/bus/0 -d megaraid,11 # /dev/bus/0 [megaraid_disk_11], SCSI device
/dev/bus/0 -d megaraid,12 # /dev/bus/0 [megaraid_disk_12], SCSI device
/dev/bus/0 -d megaraid,13 # /dev/bus/0 [megaraid_disk_13], SCSI device
/dev/bus/0 -d megaraid,14 # /dev/bus/0 [megaraid_disk_14], SCSI device
/dev/bus/0 -d megaraid,15 # /dev/bus/0 [megaraid_disk_15], SCSI device
08:33:55: end output

Introduced In:

  • Version 19.08.29

Platforms:

  • All