Tag: Startup Crash

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Knowledge Support Support exacqVision Server Categories Products

Server crashes on start-up when audit directory cannot be created

Affected Versions

exacqVision Server 7.6 and earlier

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Description

The server will crash on start-up if the audit directory does not exist and the server cannot create a valid audit directory. An example of this is when ‘audit’ is a symlink with an invalid target or a file exists with the same name as the directory, in this case ‘audit’

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Workaround

Remove the file or symlink that is prohibiting the server from creating the directory.

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Resolution

Update to exacqVision Server 7.8.0 or higher

Categories
Knowledge Support Support exacqVision Server Categories Products

Server crash on start-up with 9.8.2

Symptom:

System enters a crash loop after running for some time on Windows platforms.

Problem:

This issue is caused by a handle leak and manifests itself as a networking error or failure to create processes. Logs may indicate the following:

1/9/2019 3:12:25 AM     StreamPI     Warning     LDAP: Failed to execute (1450).
1/9/2019 3:12:25 AM     StreamPI     Warning     LDAP: Cannot begin to reauthorize user example@company.com (encountered errors).
...
1/9/2019 3:12:31 AM     StreamPI     Warning     Failed to execute timeconfig script (1450).
1/9/2019 3:12:31 AM     StreamPI     Warning     Failed to execute timeconfig script (1450).
1/9/2019 3:12:31 AM     StreamPI     Warning     Failed to execute netconfig script.
...

Solution:

Update exacqVision server to version 9.8.4 or higher.