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Knowledge Support Support exacqVision Server Categories

Internal SATA Drives Show up as Removeable Media

Description

In some cases Internal SATA devices (HDDs or SSDs) may show as removable media in your task bar.  Consequently, the safe removal icon appears for the disk in the system tray (as if it is a common USB flash drive).

Products

  • Windows 10
  • Windows 7 Enterprise

Expected Results

The SSD/SATA Drive shows as a Disk Drive

Actual Results

The SSD/SATA Drive shows as a Disk Drive

Cause

Whether or not a device is considered removable is determined by your system’s BIOS and how it marks the various SATA ports on the motherboard. The inbox driver directly inspects SATA ports and considers devices connected to those ports marked “external” as removable devices. Not all storage drivers do this, which can be a potential cause for corruption or data loss.

Resolution

First, check for and install available BIOS updates from your PC manufacturer. If none are available, you can follow these steps to override the way the inbox driver surfaces devices on certain ports:

  1. Open a command prompt with administrator privileges.
  2. In the command prompt window, type the following command in hit Enter: devmgmt.msc
  3. Under Disk Drives, identify the SATA device you would like the inbox driver to consider internal and open properties for this device by right-clicking and selecting Properties.
  4. Note the bus number from the properties overview (“1” in the below example).

  5. For Windows 7:

Type the following command in the previously opened command prompt and hit Enter

reg.exe add “HKLM\SYSTEM\CurrentControlSet\Services\msahci\Controller0\Channelx\” /f /v TreatAsInternalPort /t REG_DWORD /d 0x00000001

Where x corresponds to the Bus Number you noted in step 4.

  1. For Windows 8 and later:

Type the following command in the previously opened command prompt and hit Enter:

reg.exe add “HKLM\SYSTEM\CurrentControlSet\Services\storahci\Parameters\Device” /f /v TreatAsInternalPort /t REG_MULTI_SZ /d x

Where x corresponds to the Bus Number you noted in step 4.

Note:  See https://support.microsoft.com/en-us/topic/internal-sata-drives-show-up-as-removeable-media-1f806a64-8661-95a6-adc7-ce65a976c8dd for additional information.

Categories
Knowledge Support Support Categories exacqVision Hardware

Running Windows Chkdsk Command

Title

Running Windows Chkdsk Command

Description 

Chkdsk, also known as Microsoft Check Disk, is a utility that can be used in almost all Windows versions. The Chkdsk commands used to scan through entire hard drives to find and fix any errors.

Chkdsk should be run whenever file system corruption is suspected whether by odd behavior or when indicated in the  exacqVision Server or Windows System logs.

Product 

  • Microsoft Windows

Syntax

Chkdsk volume /f /r /x

Recommended Parameters

  • /f Fixes errors on the disk. The disk must be locked. If Chkdsk cannot lock the drive, a message appears that asks you if you want to check the drive the next time you restart the computer.
  • /r Locates bad sectors and recovers readable information. The disk must be locked. It includes the functionality of /f, with the additional analysis of physical disk errors.
  • /x Forces the volume to dismount first, if necessary. All open handles to the drive are invalidated. It also includes the functionality of /f.

Run Chkdsk from Command Prompt

  • Click the Window Key, type cmd in the search box.
  • Right-click on cmd, cmd.exe or command prompt, depending on your version of Windows and select “Run as Administrator”. Enter your Administrator password if prompted.
  • When the Command Prompt opens, type the following command replacing “c” with the drive letter of the volume to be checked and press enter.
  • Chkdsk c /f /r /x
    • Note: If one or more of the files on the hard disk are open, you will receive the following message:”Chkdsk cannot run because the volume is in use by another process. Would you like to schedule this volume to be checked the next time the system restarts? (Y/N)”
      Type Y, and then press ENTER to schedule the disk check, and then restart your computer to start the disk check.

    Run Chkdsk from Properties Window

    • Press Windows key + E to open File Explorer 
    • Navigate to the HDD/SSD to scan 
    • Choose Properties 
    • Select the Tools Tab the click the “Check Now” or “Check” button under Error-checking
    • Windows 7
      • You will be prompted about actions to take before the scan is run 
      • Automatically fix file system error 
      • Scan for and attempt recovery of bad sectors
      • Note: If the drive is in use a message will prompt you to schedule disk check, select to do so. 
      • Reboot the machine 
    • Window 10 
      • Scan Drive 
      • If errors are found, you can decide to fix them
      • Select to scan the disk, a progress window will appear with approximate time to completion 
      • When scanning finishes
      • A message will display with the results and a Show Details link to see the Chkdsk log in Event Viewer.

    Categories
    Knowledge Support Support Categories Products exacqVision Integrations

    48/64 channel Z series Imaged SSD Replacement

    See attached PDF File.

    Installing-your-Exacq-x64-Solid-State-Drive.pdf