Tag: Smartvue Website

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exacqVision Cloud Drive customers cannot presently use the main Cloudvue website to reset their user password

Issue:

exacqVision Cloud Drive customers cannot presently use the main Cloudvue website https://www.cloudvue.com to reset their forgotten user password.

Figure 1. https://www.cloudvue.com/login after clicking on the “Password Reset” link.

Overview:

exacqVision Cloud Drive users are only recognized on the exacq instance of the Cloudvue website https://exacq.cloudvue.com. The site does not provide them with the ability to manage the Cloud Drive content and therefore not intended for exacq users to log directly into it. In fact, attempting to do so will result in being automatically redirected to the “Configuring Cloud Drive” Knowledge Base article number 554 on the exacq support portal https://support.exacq.com/#/knowledge-base/article/554.

Please note that the current behavior described in this article may only be valid until the future Cloud-Drive 2.0 relaunch.

Solution:

Please try the appropriate link to reset an exacq Cloud Drive user password: https://exacq.cloudvue.com/resetpassword.

Figure 2. https://exacq.cloudvue.com/resetpassword

NOTE: After the password is reset, remember to update the exacqVision Server > Archiving > Target TAB > Settings SECTION > Password LINE ITEM on ALL servers currently using that account.