Tag: Smartctl

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exacqVision Server Windows exacqVision Server Linux exacqVision Server Windows x64 exacqVision Server Linux x64 exacqVision Server 23.03 exacqVision Server 22.12 Knowledge Support Support exacqVision Server Categories Products

False Positive drives offline status for disks labeled “sat” – invalid disk type errors

False Positive drives offline for disks labeled “sat” – invalid disk type errors

Exacq Support has identified an issue with SMART attribute labels causing false positive drive offline errors on the hardware tab of ExacqVision Client.

Some Disks may show error of “invalid disk type”  

Some systems may contain drives that get listed as “sat” instead of “ata” or “scsi” per smartctl -j -scan queries. This labeling causes the Hardware Tab of ExacqVision Client to show some drives offline, though data can be written to and retrieved from this drive.

Product 

-ExacqVision Server 22.12.2.0 – ExacqVision Server 23.06.2.0

Steps to Reproduce 

  1. Update ExacqVision Server from version 22.09 to versions 22.12 thru versions 23.06.
    2. Observer the Hardware tab for select drives showing “offline” status.
    3. Verify can write data to drive that shows offline

Expected Results 

Drives should remain with status of “Healthy” on hardware tab after update.

Actual Results 

Select Drives may show false positive error/status of “Offline”

Solution

Update to ExacqVision server 23.09.102 or higher which contains fix for this issue.

Categories
Knowledge Support Support exacqVision Server Categories Products

The Smartctl Copyright Notice May Be Unintentionally Inserted into the Server Logs

Issue:

The Smartctl copyright notice may be unintentionally inserted into the server logs.

Description:

Smartctl is a utility program used to control and monitor the storage device’s Self-Monitoring, Analysis and Reporting Technology (SMART) mechanism that provides advanced warning of disk degradation and failure. Smartctl‘s copyright information is being unintentionally inserted into the server logs.

Example:

2/20/2019 12:32:10 PM SysMgmtPI Warning Copyright (C) 2002-11 by Bruce Allen, http://smartmontools.sourceforge.net​

Workaround:

There is no need for a workaround since this issue is purely cosmetic in nature.

Introduced In:

Version 19.03

Fixed In:

Version 19.08.6

Categories
Knowledge Support Support exacqVision Enterprise exacqVision Server

Storage Hardware Attribute Alarms from 3rd Party HDDs

Servers are reporting Health Warnings in exacqVision Enterprise Manager.  The event details in EM show “This result is based on an Attribute check on Disk /dev/csmi0,2” 
Note: the device may vary for example /dev/csmi0,0 instead of csmi0,2 or perhaps both.

The corresponding exacqVision Enterprise Manager logs show:

5/9/2021 02:09:11.356 PM  (GMT-7:00)     SysMgmtPI     Warning                     5516# Disk = /dev/csmi0,2 Status = This result is based on an Attribute check.

It has been determined that these are false positives and can safely be ignored as they do not affect normal operations.  A fix will be available in exacqVision Server 21.09.