Tag: SMART

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Knowledge Support Support exacqVision Server exacqVision Hardware

exacqVision Hard Drive Tests

Description 

A summary of system drive tests performed by exacqVision using evSelfTest, RAID controllers, and S.M.A.R.T. data.

Product 

  • exacqVision Server 7.8 and higher

Information

On systems Built-by-Exacq (BBE), the exacqVision software runs the following tests: Using evSelfTest.exe:

  • SMART attribute report for non-RAID drives, once every hour and upon server service start.
  • SCSI passthrough commands to RAID drives through storcli, once every hour and upon server service start.
  • Manually run Short and Long self-tests.

RAID card consistency check, once every week.
On non-BBE systems:

  • Drive SMART data is monitored
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exacqVision Server Windows x64 exacqVision Server Linux x64 exacqVision Server 23.03 exacqVision Server 22.12 exacqVision Server Windows exacqVision Server Linux Knowledge Support Support exacqVision Server Categories Products

False Positive drives offline status for disks labeled “sat” – invalid disk type errors

False Positive drives offline for disks labeled “sat” – invalid disk type errors

Exacq Support has identified an issue with SMART attribute labels causing false positive drive offline errors on the hardware tab of ExacqVision Client.

Some Disks may show error of “invalid disk type”  

Some systems may contain drives that get listed as “sat” instead of “ata” or “scsi” per smartctl -j -scan queries. This labeling causes the Hardware Tab of ExacqVision Client to show some drives offline, though data can be written to and retrieved from this drive.

Product 

-ExacqVision Server 22.12.2.0 – ExacqVision Server 23.06.2.0

Steps to Reproduce 

  1. Update ExacqVision Server from version 22.09 to versions 22.12 thru versions 23.06.
    2. Observer the Hardware tab for select drives showing “offline” status.
    3. Verify can write data to drive that shows offline

Expected Results 

Drives should remain with status of “Healthy” on hardware tab after update.

Actual Results 

Select Drives may show false positive error/status of “Offline”

Solution

Update to ExacqVision server 23.09.102 or higher which contains fix for this issue.

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Video Library Demo Categories Products exacqVision Hardware

2021-02 – Hard Drive Issues Training

Hard Drive Issues Troubleshooting

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Knowledge Support Support exacqVision Server Categories Products

Supporting HDD SMART Data on Third-party Hardware

When installing ExacqVision Server software, including its System Management plugin on third-party hardware, you should aim to use a RAID controller used in Exacq manufactured systems, which include:

  • Broadcom MegaRAID 9670
  • Broadcom MegaRAID 9560
  • LSI MegaRAID 9670
  • LSI MegaRAID 9560
  • 3ware 9750
  • 3ware 9650

If a different controller (or no drive controller) is used, the behavior of the system will vary.

SMART data from a drive controller is handled by Smartmontools. For more information, visit the Smartmontools wiki.

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