Tag: SFA000035767

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Client Crashes When Analytics Enabled on Onvif Multi-Sensor Camera’s

*** INTERNAL USE ***

Description 

Reports of the exacqVision Client and/or system crashes have been reported from Illustra or Samsung  multi-sensor cameras using the ONVIF PLUGIN when analytics is  enabled.

Product 

  • exacqVision Server 22.09.4.0

Steps to Reproduce 

  • Add a multi-sensor camera using the onvif plugin
  • Enable analytics
  • The client will crash shortly after enabling the camera analytics.

Expected Results 

  • analytics are available and system runs normally

Actual Results 

  • After about 10 seconds the client crashes
  • There is one report of a system Blue Screening as well

Solution

  • Disable Analytics
  • Wait for the release of exacqVision Server 22.12

NOTE: 

Information about an available branch build is available here

Also see AESW-3366