Tag: SFA000035515

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Knowledge Support exacqVision EDGE Support exacqVision Server Categories

Illustra IPS02-P24-OI04 Fails to Load exacqVision Edge

Description 

The exacqVision Edge software will not load successfully on the camera. A factory default of the camera will be required to undo the software installation attempt and recover normal operation of the camera.

Product 

  • exacqVision Edge/Edge+

Steps to Reproduce 

  1. Access the Applications page within the Illustra camera web interface.
  2. Attempt to load the exacqVision Edge software.

Expected Results 

The exacqVision Edge software would load properly and be accessible to license from an exacqVision client.

Actual Results 

The Illustra IPS02-P24-OI04 Pro Gen4 camera will be left in a state requiring a factory default to recover.

Solution

Resolved by camera firmware version Illustra.SS010.04.03.09.0023 or later.

  1. Download the latest camera firmware from the Illustra website  https://illustracameras.com/cameras/pro-gen4-2mp-8mp-ir-ptz-outdoor/
  2. Upload the firmware to the camera and wait until the camera reboots.
  3. Upload the exacqVision Edge server software under the Illustra camera web browser interface Applications tab.
  4. License the exacqVision Edge server software from an exacqVision client.