Description
When attempting to import a license key using the Import From exacq.com option, an error message “This systems’s MAC address is currently locked out.” is displayed.
Product
- exacqVision Client
- exacqVision Server
Steps to Reproduce
From the Configure System page (Configuration > YOUR SERVER > Configure System) select the Import… icon in the License section.
Expected Results
A connections is made to exacq.com and the current license key is downloaded and applied
Actual Results
An error window appears “This systems’s MAC address is currently locked out.”
Solution
LKG has a threshold on the number of requests which can be made in a 30-minute time frame. This is based on the requesting machines IP address and is limited to 100 requests. If the threshold is met subsequent requests will be blocked and this error message is displayed.
The 30-minute time frame is on a sliding scale, wait 30 minutes from the first failed attempt and try again.
In the event the issue persists please contact technical support who will work with our LKG team to resolve.