Title
Illustra Camera Firmware Downgrades
Description
Once updated Illustra camera firmware cannot be downgraded.
Product
- Illustra
Notice
Previous versions of Illustra camera firmware are not available (nonnegotiable). Therefore, downgrading or rolling back to a previous firmware version should not be recommended or suggested as a troubleshooting step.
If there appears to be a compatibility issue and the following conditions are met, then the case should be escalated to L3 so they can work with engineering and product management towards resolution.
- Camera is on the most recent version of firmware
- exacqVision Server software is on the latest release