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Knowledge Support Support exacqVision Enterprise exacqVision Server

Automatic Import Fails with Temporary File Error

Description 

When attempting to automatically import systems from a URL on startup the import fails. 

Product 

  • exacqVision Server

Steps to Reproduce 

  1. From the exacqVision Client navigate to the Add Systems page (Configuration > Add Systems)
  2. Select the Import/Export Tab Enable Automatic Import
  3. Select either URL on Startup or Synchronize with exacqVision Enterprise Manager

Expected Results 

The system list is imported on startup 

Actual Results

The list is not imported and an error similar to the following which includes “Reason: Could not open local temporary file” displays. 

Solution

The currently logged in user does not have permissions to write to  %userprofile%/AppData/Local/Temp.  The system administrator will need to modify the users permissions to allow Read, Write and Delete privileges.