If Exacq Enterprise Manager services on Windows are not starting and giving this message
Usually, it’s going to be a user privileges issue, and the user that is used for running the service is not able to start it
Solution
Sometimes in the domain environment, the service users will be restricted and will not have the permission to run the services and will need to change the login user to an admin user from the login tab for each service in order to make it works
When installing the web service the Service’s do not show up. The install seems if it completed successfully but does not create a service.
After installing the latest version of the Webservice the control panel and service page looks like this: You can see the application installed but the services do not.
Check to see if nvrg.exe is installed in the BIN folder. Run the Command Prompt as ADMIN: Note: You have to be in the bin directory or use full path. Type the following in CMD: cd C: \Program Files (x86) or (x64)\exacqVision\WebService\bin Then run: wfe.exe -k install IF you get the follow error we need to Make Sure that this error shows before moving to correcting the registry. If this does not give an error then do not move to the registry and escalate the case.
ERROR: If you get the above error: “this registry key already exists” seen as the return from the command follow the steps below to correct the install.
Run RegEdit as ADMIN and navigate to: Computer\HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\EventLog\Application\webservice
You will delete the whole webservice key seen above. Delete the Folder in the left panel only.
Once that is done you can re run the command above and if it runs successfully you can validate the service shows up in the services. If it does start the service and in a browser browse to 127.0.0.1 (list port intended).
Starting in exacqVision 7.4, the option to enable Dynamic Host Configuration Protocol (DHCP) services is provided. A DHCP server is used to provide IP addresses to any device on the network that requests address assignment.In exacqVision this feature can be used to more easily assign proper IP addresses to cameras. If multiple DHCP servers are listening for requests on the same network and assigning addresses out, at the very least address collisions are possible and most likely devices on the network will start to become segmented and unable to communicate according to which DHCP server they receive an address from.
For these reasons it is strongly recommended to never use more than one DHCP server on a local area network.
If DHCP is enabled on the exacqVision server and inadvertently connected to a network that already has DHCP services running, steps should be taken to remove the exacqVision DHCP server and reconfigure the devices that received an address from exacqVision.
The DHCP server should be disabled or the exacqVision recorder should be disconnected from that network. To disable DHCP navigate to the server’s network configuration tab, uncheck the Enable DHCP server checkbox on each NIC and press Apply.
Reboot any device that received an address from the exacqVision DHCP server. The exacqVision DHCP server will assign addresses in the same network range of exacqVision server NIC it was enabled on. For POE ports on an exacqVision Una server, DHCP is enabled by default and will assign addresses in the 192.168.201-216,2-255 range. After reboot, the device should request and receive a new address from the correct DHCP server.
