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Issues Updating IP Settings using the exacqVision Client

In various versions of exacqVision, version 8.8 and earlier, we have seen issues updating the IP settings on Linux servers using the exacqVision client. If you run into this issue, you can confirm the settings applied or change the settings using the method below. The exacqVision Client reads from the Interfaces file so if this file is correct, then you IP settings are correct on the system.

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  1. Open Terminal.
  2. Type sudo nano /etc/network/interfaces.
  3. Either confirm your network settings have been applied or change to the settings desired.
  4. Restart network interface using sudo ifdown ethx and then sudo ifup ethx (x being eth0 in this case).

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Knowledge Support Support Categories Products exacqVision Hardware

Using Remote Desktop to Manage Windows-based ExacqVision Servers

Remote Desktop allows you to connect to your Windows-based ExacqVision server over a network connection and operate it as if you were using the system directly. This can be especially useful when you want to upgrade the server software.

Using Remote Desktop across public networks or the internet introduces many of the same security concerns associated with any internet connection. You must use a Windows operating system user account with sufficient privileges when connecting to the server. Exacq Support cannot assist in retrieving/resetting lost operating system passwords. It is also recommended that you connect to the ExacqVision server over a Virtual Private Network (VPN) for increased security.

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Windows 11

  1. You will need Windows 11 Pro or Enterprise.

    Check this by clicking the Windows (Start) button > Settings > System > About and locate the listed Edition beneath ‘Windows specifications’. <br><br>
  2. From this Settings menu, select Remote Desktop.
    Windows (Start) button > Settings > System > Remote Desktop<br><br>
  3. Set ‘Remote Desktop’ to ‘On’.<br><br>

Windows 10

  1. You will need Windows 10 Pro or Enterprise.

    Check this by clicking the Windows (Start) button > Settings > System > About and locate the listed Edition. <br><br>
  2. From the Settings menu, select Remote Desktop.
    Windows (Start) button > Settings > System > Remote Desktop<br><br>
  3. Turn on the toggle for Enable Remote Desktop.<br><br>

Windows 7

  1. You will need Windows 7 Pro or Enterprise.

    Check this by clicking the Windows (Start) button. Right-click Computer and choose Properties from the menu.<br><br>
  2. From the left-hand panel, select Remote settings.<br><br>
  3. In the ‘System Properties’ window, note the tabs across the top and select the Remote tab.<br><br>
  4. Beneath the Remote Desktop section, check the radio button for one of the Allow connections… options.<br><br>

Windows 7 Embedded

Early versions of ExacqVision systems manufactured with the Windows 7 Embedded operating system did not have Remote Desktop. These systems were manufactured between January and February 2014.

  1. Determine whether the system has Remote Desktop installed. Open the Windows (Start) button. Right-click Computer and choose Properties from the menu.<br><br>
  2. Select Advanced System Settings and look for a tab labeled Remote.
    • If the Remote tab exists, follow the steps under Windows 7 above to continue.
    • If you do not see this tab, Remote Desktop is not installed, continue with the steps below.<br><br>
  3. To install Remote Desktop on the system, perform the following:
    1. Download RDPPack.iso and burn this ISO to a CD/DVD.
    2. Insert the disc into the system’s optical disc drive or use an external disc drive connected to USB.
    3. The installer should run automatically. You will be prompted to enter administrator credentials to install RDP then restart the system.
    4. If the installer does not run automatically within 30-seconds, perform the following steps:
      • Click the Windows (Start) button and double-click Computer.
      • Select the CD/DVD drive.
      • Double-click, to run, the install.bat file.<br><br>
  4. Follow the steps above under Windows 7 to enable Remote Desktop.<br><br>

Making a connection

  1. Click the Windows (Start) button and begin typing to search for Remote Desktop Connection. Click on it to open.<br><br>
  2. In the Computer field, enter the name of the system name or the IP address of the system.
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    NOTE: If on a Domain, you may need open Show Options and change the User name field to include the domain name, i.e. – domain\username<br><br>

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