Description The Pro Gen3 series uses the TI video chipset and requires at least one H.264 stream at 1920×1080. The illustra3 plugin would not allow changing the encoder type to MJPEG in Stream 2 but it does not prevent the user from setting Stream 2 to MJPEG, which causes motion related issues with our plugin.… Continue reading Illustra3 Pro Motion Detection Not Working
Tag: Server
Illustra3 cannot update ptz preset name
Tested Version exacqVision server 7.6.4 (Illustra Demo Server)exacqVision client 7.6.3 <br> Platform Q87 Core i5 WES Demo server <br> Steps to reproduce Conenct to Illustra demo server with exacq client (illustra.exacq.com)Go to camera named “Pro 2MP 30X PTZ”Click on “Mechanical PTZ | Presets” tabsSelect one of the existing PTZ presetsEnter a new name for it… Continue reading Illustra3 cannot update ptz preset name
Illustra Essentials (Gen2 cameras) motion mask not working
Motion mask configuration from the api has been updated by the firmware and now uses motion window index instead of in the motion region. For Illustra Essentials, the updated firmware supports both version 1(motion region) and version 3(motion window) types for configuration of motion mask. The supported firmware to use for Essentials Gen2 should be… Continue reading Illustra Essentials (Gen2 cameras) motion mask not working
Servers are able to be enabled if Web Service initialization fails
Description When connecting to a web service whose initialization fails, all servers should be disabled. <br> Version Introduced 8.0 <br> Platform All <br> Steps to reproduce Add a web service that causes initialization to fail. <br> Expected result The enable toggles for each server on the web service is disabled. <br> Actual result The enable… Continue reading Servers are able to be enabled if Web Service initialization fails
Additional Linux resources needed for larger installations
Description Crashes found during restarts were traced back to insufficient file descriptors.On larger installations we need to tune the linux server by allowing more file descriptors for our process.The problem has been seen on systems with as few as 117 streams when storage rules are in effect. <br> Version Introduced From beginning, scaleability issue. <br>… Continue reading Additional Linux resources needed for larger installations
RTSP library crashes with invalid h264 packet from camera
Description Rtsp_lib is a layer of code that interface with Live555 for streaming video/audio/metadata and the camera plugins Axis/Dahua(essentials)/illusta3/illustraFlex/Hikvision(e-series)/Samsung/Panasonic/Sony/IQEye/UDP/RTSP/Pelco). We have seen an issue with Pelco Optera and IllustraFlexcameras that emit either larger than allocated userdata or 0 length sps packets and caused the server to crash. This is not very common but need to… Continue reading RTSP library crashes with invalid h264 packet from camera
Pressing the Web Service Edit Dialog Apply button twice make the Apply button unable to be clicked
Description After attempting to add an already added web service if the Apply button is clicked twice it will be unable to be clicked again until all the text is removed from the input. <br> Version Introduced Exacq Mobile 3, version 8.0.0 <br> Platform Mobile-All <br> Steps to reproduce <br> Expected result The Apply Button… Continue reading Pressing the Web Service Edit Dialog Apply button twice make the Apply button unable to be clicked
System watchdogs when configuring Extended Storage
Description Affected platforms: Linux, Ubuntu 32-bit with PAE-configuration (systems with more than 4GB of RAM).Affected configuration: 1 DVR + n S-Series, where s-series are all used for Extended Storage and are being connected to the single DVR. <br> Symptoms A DVR system watchdogs while configuring many extended storage (iscsi) volumes. <br> Troubleshooting This is happening… Continue reading System watchdogs when configuring Extended Storage
Server may emit unnecessary duplicate config and cause the Client to flicker
Description Particularly evident with advanced h.264 branch. On any config update from client or evAPI, StreamPI unnecessarily emits the full, cached, master config document to all connected clients/evAPI instances. This unnecessary emit will either indicate or not indicate the applied update, depending on how long the update takes to be applied. In the case of… Continue reading Server may emit unnecessary duplicate config and cause the Client to flicker
Panels repopulate after clearing on server initialization failure
Description After opening the application if the panels are cleared before a server initialization fails the panels are repopulated. <br> Version introduced <br> Platforms Mobile – All <br> Steps to reproduce On Exacq Mobile 3 <br> On Browser <br> Expected result The panel(s) remain cleared <br> Actual result The panel(s) are repopulated <br> Workaround Clear… Continue reading Panels repopulate after clearing on server initialization failure