Affected platforms Una LC-Series server with exacqVision Server 7.2 <br> Symptom When an EasyConnect camera is plugged into an Una POE port, the camera is automatically discovered, but never automatically addressed. This is due to the camera being discovered with an empty MAC address. <br> Workaround This issue is intermittent, so clicking to rescan or… Continue reading Una discovers EasyConnect camera but doesn’t automatically address and connect
Tag: Server
Server Email Notifications Broken
Symptom: Server fails to send email notifications. Problem: This issue was introduced with trunk 9.7.15, server will fail to send notification. Server logs may show the following: 10/8/2018 9:41:30 AM NotifyPI Error Failed to execute curl smtp operation using server gmail. (Profile Description: Gmail Profile) 10/8/2018 9:41:30 AM NotifyPI Error Failed to send notification using profile… Continue reading Server Email Notifications Broken
Duplicate cameras returned in the camera scan results
Affected platforms exacqVision Server 7.2.0 <br> Symptom If multiple NICs are installed on the exacqVision server and one or more NICs are disconnected from the network, the camera scan may list the same camera more than once in the results. <br> Workaround Connect the NIC in the disconnected state or disable the disconnected NIC. <br>… Continue reading Duplicate cameras returned in the camera scan results
Manually Create a Swapfile in Linux
Step 1: Determine if a swapfile already exists Open a Terminal and enter the command free -m If the result shows the swap has 0 total MB, 0 used MB, and 0 free MB then there is no swapfile. Step 2: Check the Amount of Available Free Space In Terminal, enter df -h Step 3:… Continue reading Manually Create a Swapfile in Linux
Illustra3 links device level connection to video stream
Description Illustra3 supports a separate http socket to stream metadata such as analytic/motion/input trigger. This allows the device level support of events independent of the video stream. Which provides a device level connection state that could be use to monitor the device. <br> Version Introduced r52213 (RC 5.10.x) <br> Platform All <br> Steps to reproduce illustra3… Continue reading Illustra3 links device level connection to video stream
Extended storage (iSCSI target) recreation steps
If S-Series storage page does not populate: IQN, NVR IP, extended storage type) On the S-Series On S-Series > Storage page > Drive tab:Disable S-Series volumes. On Extended tab:Disable S-Series targets, then delete S-Series portal. Reboot the S-Series. If the IQN still does not populate, continue with steps 5-7. On the S-Series, open Terminal and… Continue reading Extended storage (iSCSI target) recreation steps
Illustra3 – Invalid event linking item when analytic rule name is changed on the camera
Analytic support for the Illustra3 plugin in server version 8.0.x requires firmware 1.2.x and above. <br> There are two analytic engines, face detection and object tracking. For object tracking rules, the firmware does not provide a unique id but are based on name provided by the user when the the rules are created. Because of… Continue reading Illustra3 – Invalid event linking item when analytic rule name is changed on the camera
Samsung server log error “Device did not return codec information for profile”
Issue seen with SNO-8081R/SNV-8081R <br> This is caused by the camera reporting codec of h.265 profile that we do not currently support with our Samsung plugin. This does not affect other profiles. The message can be ignored.
How to Determine if a Drive is Read-Only
In Linux systems a filesystem error may cause a storage volume to be re-mounted by the operating system as Read-Only. This could be evident on the Storage page under the Drives tab when the volume status changes to ‘Write Error’ or when you attempt to search for video and find the system does not appear… Continue reading How to Determine if a Drive is Read-Only
Axis showing “Request Not Found” when streaming video
Description When connecting to some Axis cameras that do not support shock event, it could get into a state showing “Request Not Found” in the status of “Add IP Cameras” page. When in this state, the camera is actually connected and streaming video. The issue is that the device does not support shock returning a… Continue reading Axis showing “Request Not Found” when streaming video