Server – Page 6

A Windows server may crash when attempting to delete old audit trail files

Affected platforms exacqVision Server version 7.0.3 or earlier, on Windows systems Symptom If the system drive free space falls below 100MB or exacqVision need to delete old audit logs to honor the maximum days setting, exacqVision will attempt to prune the audit trail logs and can crash if any audit log files are locked… Continue reading A Windows server may crash when attempting to delete old audit trail files

exacqVision admin shows “Live+Search” privileges after importing exacqVision license

Affected platforms exacqVision 4.6.3 to 7.0 on Linux Ubuntu 10.04 or 12.04 Symptom Immediately after importing a license key from an unlicensed state, the group for the admin user changes to Live + Search. A client using Admin access is not impacted and can continue to perform admin tasks even after closing and re-opening… Continue reading exacqVision admin shows “Live+Search” privileges after importing exacqVision license

Unable to bookmark some events

Affected platforms exacqVision 7.1 or prior Symptom When trying to bookmark event data from the Search Events page, the resulting bookmark does not display the events you were trying to preserve. This issue affects systems that have a large number of event linking objects (Associations or other types) or have created and deleted event… Continue reading Unable to bookmark some events

ONVIF plugin memory leak: Motion and alarm events received via metadata streaming could cause crash

Affected platforms exacqVision 5.4 or later Symptom When certain cameras are connected using the ONVIF plugin and the plugin is configured to use metadata streaming to receive motion and alarm events, a memory leak is possible. If memory usage increases enough exacqVision can crash. The crash is typically in ntdll which show a heap… Continue reading ONVIF plugin memory leak: Motion and alarm events received via metadata streaming could cause crash

Camera discovery plugin leaks memory

Affected platforms exacqVision 6.4 or higher Symptom Every time there is a config or alarm event from core, the IP camera detect plugin (IPCamDetectPI.dll) will leak memory. The memory leak is in small increments and on systems where huge number of events are happening, like lots and lots of motion events for example, the… Continue reading Camera discovery plugin leaks memory

System watchdogs while archiving when SMB network share connection is lost

Affected platforms exacqVision 7.1.23 to 7.2.0 running on Ubuntu Linux Symptom If the recorder is archiving and cannot reach an SMB archive target, the recorder will become unresponsive and watchdog reset. Workaround Downgrade to a version prior to 7.1.23 Resolution Upgrade server to 7.2.1 or newer to address proper timeout detection and… Continue reading System watchdogs while archiving when SMB network share connection is lost

LDAP results in Windows are incomplete due to bug in mozldap

Affected platforms exacqVision 7.1.22 Symptom When a search against LDAP is executed that should return a large number of results, the actual number of returned results is less than expected. Workaround Use a more specific search string Resolution Update exacqVision to 7.1.23 or later

The status of an input on USB module not updated if already connected when module plugged into server

Affected platforms exacqVision 5.6.0 to 7.0 Symptom When a new usbdio board is detected while the server is running, and it already has an input plugged in, the status of the input will not be updated in the client. Workaround Restart the exacqVision server. This will result in a brief interruption of video… Continue reading The status of an input on USB module not updated if already connected when module plugged into server

Internal memory leak when sending email

Affected platforms exacqVision 4.12.3 to 7.0 Symptom There is a small memory leak whenever the server executes a program. This leak is unlikely to cause a problem on any desktop systems, but it could cause a hang or reboot on Edge systems with limited memory, if the Edge server is configured to send frequent… Continue reading Internal memory leak when sending email

Changes made to Entrapass connection parameters in exacqVision client are ignored

Affected platforms exacqVision Server 7.2.0 Symptom Once successfully connected to an Entrapass server, changes to any connection parameters (IP address, port, username, password) are ignored. The connection will continue to attempt connection using the prior settings. Workaround Dsiable the existing connection and create a new connection with new parameters. Resolution Update to… Continue reading Changes made to Entrapass connection parameters in exacqVision client are ignored