A Pelco Pro Sarix camera (IMP-1110) failed to send motion notifications on a Windows Server 2012 system running the the Explicit Congestion Notification (ECN) service. The ECN service and Pelco plugin use the same TCP port 8575; if the ECN starts automatically after system startup, the notification subscription from the Pelco plugin can fail, meaning… Continue reading Pelco Motion Notification Could Fail on exacqVision System with Windows Server 2012
Tag: Server
ONVIF Plug-in Crash with Invalid First Video Profile
In rare cases, a camera’s firmware might not provide valid video as the first profile, causing the ONVIF plug-in to crash and producing a log message of “profile 0 missing video encoder configuration.” This was specifically observed with an APAC camera running version 1.1 firmware. This could affect exacqVision Server 6.2.x and later. <br> As… Continue reading ONVIF Plug-in Crash with Invalid First Video Profile
Enabling Onboard Keyboard in exacqVision Ubuntu 10.04 and 12.04 Images
In 2013, the exacqVision Ubuntu 10.04 image was rebuilt, and the onboard keyboard configuration was not in included in the rebuild. Affected images can be easily identified by the Exacq wallpaper displayed on the Desktop. Also, because of an issue with onboard packages found in the Ubuntu repository, the onscreen keyboard was not included in… Continue reading Enabling Onboard Keyboard in exacqVision Ubuntu 10.04 and 12.04 Images
Long-duration Archive Operations Delay or Stall Other Server Operations in Linux
Symptoms When you configure archiving in a slow network environment or archive very large files, other server operations can be delayed or stalled. This can happen in any of the following situations: Archiving files over 1GB (the larger the file, the longer the delay)Archiving across a 10 Mbps connection or similar slow connectionArchiving through a… Continue reading Long-duration Archive Operations Delay or Stall Other Server Operations in Linux
Configure the network address of an Illustra Edge camera
Affected platforms Illustra cameras running the exacqVision Edge application in non-DHCP environments <br> Description In a non-DHCP environment, a factory default Illustra camera will acquire a known IP address of 192.168.1.168. Follow these steps to assign the desired IP address to the edge camera:- Connect the Edge camera to the network. <br>
exacqVision Server crashes and/or triggers watchdog reboot on system with no page file
Affected platforms Windows <br> Symptom If a page file does not exist on a Windows-based exacqVision system, one or more of the following symptoms may be encountered: exacqVision Server watchdog log message found in the server log. For example, 7/5/2015 12:02:54 AM tDVRpi Warning tDVR 0 proc 1 err -21 watchdog expired at 2015-07-05 04:00:28… Continue reading exacqVision Server crashes and/or triggers watchdog reboot on system with no page file
Can’t Export Video as Restricted User
Symptom Unable to export video while logged in as the restricted “user” account <br> Affected platforms Linux 12.04, 14.04 <br> Workaround Log in as ‘Admin’Open Terminal from Applications -> Accessories -> TerminalType the following commandsudo chown user /mnt/export/user/Enter your admin password when prompted (default: admin256)Log back in as ‘user’ and exports should save properly
tDVR board fails to initialize after cold starting a system
Symptom When starting a system from power-off the tDVR board fails to initialize, causing one or more of the following symptoms: Blinking red LED lights near the processor.Device Manager misreporting an 8008, 8016, or half of an 8032 as hardware ID 8000 in the Device Properties detailt tab.Ispci not listing an Exacq Technologies 8008, 8016,… Continue reading tDVR board fails to initialize after cold starting a system
How to upgrade LSI firmware
LSI firmware upgrade instructions: Insert the latest Utilities Disk in the system. If that is not available, download the latest driver from here: http://www.avagotech.com/products/server-storage/raid-controllers/megaraid-sas-9271-8i#downloadsBoot into system as adminLaunch MegaRAID Manager (icon on Desktop) and login as adminOn the Dashboard, click on ‘Update Firmware’ under Actions.Select the .rom file in the location r:\Recovery\Drivers\RAID cards\LSI-9271-8i\Firmware (or to… Continue reading How to upgrade LSI firmware
Cannot connect more than 52 E-Series encoders to a server
Affected platforms exacqVision 4.10 to 7.0 (E-Series support introduced in 6.4) <br> Symptom When attempting to add the 53rd E-Series encoder to a server, the 53rd E-Series will not connect. On Linux platforms the server will crash. <br> Workaround If no Arecont, Illustra or UDP devices are being used on that server, install exacqVision development… Continue reading Cannot connect more than 52 E-Series encoders to a server