Tag: Server

Q Series Units Using KVM Switch Showing No Display on Boot Up and when switching between units.

This is for a specific customer that was reporting issues with Q series units using a KMV Startech Switch-Model SV431USB.The customer experiences NO DISPLAY on the monitor on boot. They also exhibit no display when switching the source at the switch from a windows based unit back to the Q Series. Tickets: 22721 and 23035.… Continue reading Q Series Units Using KVM Switch Showing No Display on Boot Up and when switching between units.

Event Linking Input Names are renamed after updating to any software between 20.01 through 21.06.4.0

Updating from 19.12 through 21.06 could cause the event linking Inputs to be renamed. There is a developement build to correct this and will be release in the September release. This is contained to Axis A8027 cameras with relay inputs. The relays will work but the names of the inputs in event linking will be… Continue reading Event Linking Input Names are renamed after updating to any software between 20.01 through 21.06.4.0

Disabling Watchdog for units with lack of Clarity in logs for Unexpected Errors.

IF you have a unit that is not clearly stating the reason why the unit is rebooting or getting random unexpected errors turn watchdog off to see if the unexpected errors go away and the unit remains running with no random reboots. I would enable debugging in the core/psfpi/sysmgmt/ in the client to gain the… Continue reading Disabling Watchdog for units with lack of Clarity in logs for Unexpected Errors.

Panasonic Motion tab does not accept Default Motion Window

Panasonic model WV-SW458 Fisheye On Firmware 2.50 .When setting up a new camera in the client and notice the motion window is not saving with the default motion window. Work Around Edit the motion window and delete any motion windows that exist. Then create a new motion window and draw the boarder of the motion… Continue reading Panasonic Motion tab does not accept Default Motion Window

Frequent Restarts on Linux Systems Archiving over Slow Network

Linux-based exacqVision servers could reboot frequently in certain conditions: Linux operating systemActive hardware monitoringArchiving over a slow network (WAN or other network with limited resources) This issue was fixed in version 6.3.33.65575, and it is available in public release 6.4. To work around this issue in affected versions, complete the following steps to configure an… Continue reading Frequent Restarts on Linux Systems Archiving over Slow Network

Manually Triggering a Watchdog

Because of issues archiving over a WAN (see this article), it might be necessary to manually trigger a watchdog so that the server is able to start up successfully. To do this, complete the following steps: On the System configuration page, open the Watchdog Timers tab and make sure the motherboard watchdog is enabled.Open a… Continue reading Manually Triggering a Watchdog

Updating Supermicro C7Q67 Motherboard Firmware

A small percentage of exacqVision systems with Supermicro C7Q67 motherboards installed have been found to exhibit widely fluctuating network performance and then lock up. The problem is known to occur only on systems containing Supermicro C7Q67 motherboards with the BIOS firmware version 1.0b. These motherboards are found mostly in 2U exacqVision A Series and Z series servers.… Continue reading Updating Supermicro C7Q67 Motherboard Firmware

USBDIO and Serial Port Recovery

The following recovery enhancements have been added to exacqVision Server: USBDIO recovery enhancement: version 6.7.20.74529UART serial ports recovery: version 6.7.25.75004 <br> When a USBDIO or UART serial port device disconnects, exacqVision Server attempts to reconnect to the device after one second. If that attempt fails, the next attempt occurs after two seconds, and then four… Continue reading USBDIO and Serial Port Recovery

Archiving Stalls on Linux-based exacqVision Systems

Archiving from a Linux-based exacqVision system over a wide-area network (WAN) can stall in a Writing Files status for over an hour. If you believe a system is affected, verify the following conditions and symptoms: Linux kernel version 3.0 or later. Previous versions are not believed to be affected. (To determine the kernel version, run uname… Continue reading Archiving Stalls on Linux-based exacqVision Systems