Tag: Server

Exacq Unit Crashes When Backup is Imported

Description  When importing a backup file to a NVR the system crashes the machine rendering it inaccessible. After a re-installation the import of the backup file once again crashes the system.  Product  exacqVision Server Steps to Reproduce  Import backup file to the Exacq Server. Expected Results  Settings are imported and exacqVision Server continues normal operation … Continue reading Exacq Unit Crashes When Backup is Imported

Exacq Cloud Drive 2.0 Setup

Cloud drive is a subscription plan available from an Exacq dealer for offsite, cloud based archiving of recorded video. Contact an authorized dealer to discussing pricing and plans. Minimum Client/Server Versions: Client: 22.03.1 Server: 22.03.0 The following instructions detail the steps to be performed in sequence. These steps are also detailed in our Video Library.… Continue reading Exacq Cloud Drive 2.0 Setup

Acti Motion Windows Disappear exacqVision Server 21.12.2.0 and 22.03.1

Title Acti Motion Windows Disappear exacqVision Server 21.12.2.0 and 22.03.1 Windows Disappear exacqVision Server 21.12.2.0   Description  After restarting exacqVision Server service Acti motion windows are no longer present, exacqVision Server versions 21.12.xx and 22.03.1   Product  exacqVision Server   Steps to Reproduce  Update to exacqVision Server 22.03.1Verify motion windows are present on the Motion tab… Continue reading Acti Motion Windows Disappear exacqVision Server 21.12.2.0 and 22.03.1

AES encryption method support for the LDAP connection

ExacqVision Server software is not supporting the AES encryption method in the connection with LDAP. If you are using an earlier version of the ExacqVision Server, you will be able to communicate with LDAP using the RC4 encryption method only To determine if you are using the AES encryption or not. Check the logs from… Continue reading AES encryption method support for the LDAP connection

Samsung Camera’s Motion settings are not showing up after updating to 21.12.2.0

Description  Samsung motion settings disappear when last motion window is removed. Product  ExacqVision Server 21.12.2.0 Steps to Reproduce  Expected Results  Motion Windows are removed and new motion windows can be created Actual Results  Motion Windows are removed but Motion Window settings have disappeared Solution This has been resolved in exacqVision Server version 22.03 03/03/2022 v22.03.0… Continue reading Samsung Camera’s Motion settings are not showing up after updating to 21.12.2.0

Mac Clients having issues connecting to LDAP

Encountered on : Ventura 13.5 and above We need to make sure that the client machine is Joined to the Domain via the GUI method using the instruction in the following link from Apple. https://support.apple.com/guide/directory-utility/configure-domain-access-diru11f4f748/mac Encountered on : BIG SUR 11.4Behavior: MAC Clients are not able to connect to the Domain Using LDAP only. We… Continue reading Mac Clients having issues connecting to LDAP

Unexpected Throttling, Low Memory and Server Reboot

Description In exacqVision Server versions 21.09 and 21.12 if audio outputs or push to talk are used it can cause a slow memory leak every minute. This will eventually cause the server to throttle and eventually hang or reboot. Product Solution Upgrade exacqVision Server to RC 21.12.3 or higher, which contains enhancements which should resolve the… Continue reading Unexpected Throttling, Low Memory and Server Reboot

M-Series – Updating exacqVision Software

In order to comply with the NDAA  “National Defense Authorization Act”, a two-step process is required to update an M-Series. First you must upgrade to version 20.03, then the server and webserver can be upgrade to the latest version. exacqVision Client versions higher than 20.03 are not supported. Note: The exacqVision Client version should not be… Continue reading M-Series – Updating exacqVision Software

Thin Client and Mobile App will not work when using RVW (Restricted View Window) on Camera

RVW is a new feature starting in 21.09 where you can block out parts of the video for privacy.We currently do not have a method of supporting both at the same time. If you plan on using this feature you will lose the ability to view cameras in the thin client and the mobile app.… Continue reading Thin Client and Mobile App will not work when using RVW (Restricted View Window) on Camera