Disabling Short Filename Support May Speed Up Drive Scans

Each hour, the server scans all enabled recording volumes in order to index all existing video recordings, and to determine the oldest video to be deleted in order to make space for new recordings. This task can be time consuming, sometimes to the point that the scan may not actually complete within an hour. In… Continue reading Disabling Short Filename Support May Speed Up Drive Scans

Configuring live video streams in Enterprise Manager

Live video streaming is available in Enterprise Manager (EM), formerly known as Enterprise System Manager (ESM). This is useful for examining camera stream quality through the EM interface but also used for EM’s Camera Inspection feature. Older versions relied on the ExacqVision Web Service to stream video, but beginning in ESM version 5.12, the ExacqVision… Continue reading Configuring live video streams in Enterprise Manager

Server May Indicate False HD Temperature Alarms on Systems with LSI RAID

Symptom Client displays temperature alarms on hard drives. These may indicate temperatures near 1° C, or between ~20000-30000° C.  <br> Problem This behavior was seen from the following Western Digital HD models when connected to LSI storage controllers. WD4002FYYZWD8002FRYZWD8003FRYZWD6002FRYZWD80PUZXWD101KRYZWD121KRYZ <br> Solution Update the ExacqVision Server version to 9.3.9 or higher, also back-patched into 9.2 RC.  <br>

Downgrading Software on Ubuntu/Linux OS

Ubuntu/Linux uses the ‘gdebi’ package installer to run .DEB packages. This will automatically check if you are attempting to install an older package than is already installed and warn you if a newer version is already installed. If you choose to downgrade the version of your ExacqVision Server, Client, or Web Service software you will… Continue reading Downgrading Software on Ubuntu/Linux OS

Uninstalling Software on Linux (Ubuntu)

In certain circumstances, such as a broken or mis-configured software package, it may be necessary to uninstall the ExacqVision Server, Client or Web Service software. On Linux (Ubuntu) this can be accomplished via the Synaptic Package Manager. But if that is not installed or you are unsure how to find or use this, an uninstall… Continue reading Uninstalling Software on Linux (Ubuntu)

Removing an Unwanted USB I/O Device from a Server’s Configuration

If a USB I/O module was previously used and later disconnected from the server, the software will retain the configuration and the module will remain listed in the left-side navigation panel. If you wish to permanently remove this device from appearing in the software, you will need to log in to the server’s operating system… Continue reading Removing an Unwanted USB I/O Device from a Server’s Configuration

Installing Windows Security Essentials on Win7 based evServers

Stop exacqvision Server Service (Control Panel -> Administrative Tools ->Services -> exacqVision Server : Stop)Download Windows Security Essentials Package (mseinstall.exe, x64) from Microsoft website, and execute the installer on the target machine.Select all default options, except for the ones listed below.Do not join the program (Optional)Unselect both options below:Do not immediately scanThe system will update… Continue reading Installing Windows Security Essentials on Win7 based evServers

ExacqVision IP Plugin IDs

ExacqVision data files are stored with a specific file naming format. The format includes a four-hex-digit plug-in ID associated with the recording device. Following is a list of device and integration plug-in IDs: Access Control, Capture Boards and Cameras/Encoders NamePlugin IDDescriptionXDVAPI0004eDVR capture boardAXISIP0007IP cameraIQEYE0011IP cameraSONY0012IP cameraPANASONIC0015IP cameraACTI0016IP cameraIPCAMDETECT0017General IP camera detectionARECONT0018IP cameraVIVOTEK0019IP cameraONVIFNVC001AIP cameraARECONTTFTP0021IP cameraIOIMAGE0022IP… Continue reading ExacqVision IP Plugin IDs

How to update the M-Series recorder

** IMPORTANT ** Before updating please review Knowledge Base Article #6655 “M-Series – Updating exacqVision Software” for important information. M-Series recorders currently can be updated using two methods. ** IMPORTANT ** Before updating please review Knowledge Base Article #6655 “M-Series – Updating exacqVision Software” for important information. <br> Related Articles <br>