Tag: Server Time Zone

Categories
Knowledge Support Support exacqVision Webservice Categories Products

Time Zone Only Shows UTC-0 Option

Symptom

In the exacqVision Client software on the ‘System Configuration’ page, under the ‘Date/Time’ tab, the Time Zone drop down menu has only one option, UTC-0.

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Problem

The user cannot set the proper server time zone.

Affecting only Windows systems, the script that obtains the time zones from the operating system has failed. The ‘timeconfig.ps1’ script will fail if the system is running PowerShell 2.0.

To check the version of PowerShell installed, open a PowerShell command prompt and enter:

Get-Host | Select-Object Version

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Solution

Steps to correct:

  1. Update the installed version of PowerShell to 3.0 or higher.
  2. When the update has completed, restart the system.
  3. Run the exacqVision Server installer over the top of the existing install.
  4. Open the exacqVision Client software and set the proper time zone.

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Categories
Knowledge Support Support exacqVision Enterprise Categories Products

ESM Event Timestamp Incorrect After Time Zone Change

If you change the time zone on a system running Enterprise System Manager (ESM), the timestamp of ESM events might not match the time that the events actually occurred.

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When ESM services are started, ESM reads the timezone configured in the operating system. If the system’s time zone is then changed, you must restart the ESM services (ESMImporter, ESMWebservice, ESMDatarolloff, and ESMSendemail) to implement the change in ESM, or restart the system.

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ESM-Event-Timestamp-Incorrect-After-Time-Zone-Change.pdf