Tag: Server Software

Categories
Knowledge Support Support exacqVision Server Categories Products

Adding web service using server credentials does not enter password

Description

When adding a server, the user can select to use the same credentials and address of the server when adding a web service with the server. The single server add form will not correctly capture the password. Thus, the web service will not be able to be reached.

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Version introduced

4.3.13.102215

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Platform

All

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Steps to reproduce

  1. Add a web service by editing a server
  2. Select same server and credentials

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Expected result

Able to stream video from a camera detail page or from camera inspection page

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Actual result

Error text specifying the authentication has failed

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Workaround

  • Go to web services (left menu in ESM)
  • Click on the web service from the list having this issue
  • Update the password, click apply

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Version fixed

Unknown

Categories
Knowledge Support Support exacqVision Server Categories Products

Illustra3 HTTPS support setup

Setting up Illustra3 camera for https support in 8.4.1 server.

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  • All Illustra3 devices(Pro/825/625/mini-dome/mini-bullet/2mp LT Pro/Flex?) should all factory defaulted to both(http/https) modes with self signed cert.
  • 8.4.1 server will ONLY support all Illustra3 devices in both(http/https) mode.
  • To upload a cert file, log onto the camera web page. The http/https page is either in security or network/advanced settings page depends on fw.
  • Connect camera with server 8.4.1 and the lock will indicate HTTPS connection.
  • Only configuration is encrypted not the streams.
Categories
Knowledge Support Support exacqVision Server Categories Products

Axis P8221 audio/DIO only device failed input trigger state

Description

Axis device without video and only support audio/DIO failed to handle notification events.

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Version introduced

8.6.0.114658

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Platforms

All

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Steps to reproduce

Connect to P8221 and trigger input.

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Expected result

Input trigger as expected.

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Actual result

No input triggered.

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Workaround

Revert to server 8.4.x

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Version fixed

8.7.8.115465

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Categories
Knowledge Support Support exacqVision Server Categories Products

Axis crash server with date/time settings

Description

Server crashes when add Axis camera with date/time on the camera is set to sync manually or with computer time.

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Version introduced

8.6.1.115070

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Platforms

All

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Steps to reproduce

  1. In the camera web page, change the “Time mode” to either manual or with computer time in “Date & Time Settings” page.
  2. connect Axis camera to 8.6.x server.

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Expected result

NTP is sync either to server or override setting.

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Actual result

Server crashes.

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Workaround

Manually set “Time mode” to “Synchronize with NTP server” option.

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Version fixed

8.7.8.115465

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Categories
Knowledge Support Support exacqVision Server Categories Products

dpkg-reconfigure causes a false-negative error message

Description

Why would someone ever want to execute dpkg-reconfigure when edvrserver already installed? To re-execute any of the following postinst actions:

  • Update nsswitch.conf for our mDNSresponder.
  • Configure rp_filter for camera discovery.
  • Restore MISSING streampi.xml. (reminds me of a factory default)
  • Restore MISSING useraccounts.xml. (reminds me of a factory default)
  • Make pulse audio system-wide.
  • And of course, if you want to adjust your plugin selection set.

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To be clear, this is a very rare situation, and I suspect no user should ever have a reason to attempt it anyway. But just in case they do, this KB addresses the misleading error message.

Categories
Knowledge Support Support exacqVision Enterprise Categories Products

ESM needs to use port and address when building xdv for client

Description

If multiple servers share the same IP but have different ports. ESM will remove additional servers with same IP, only using one of the servers. It should include all of these servers.

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Tested version

4.9.23

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Platform

All

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Steps to reproduce

Add multiple servers on ESM with same IP Address and different port numbers Sync ESM with thick client

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Expected result

All servers on ESM should be synced to thick client

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Actual result

For server with the same IP address and different port numbers, only one server on that IP is synced to the client

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Work around

There is no known work around for this issue

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Categories
Knowledge Support Support exacqVision Server Categories Products

user-admin fails to update own username on Start system

Description

A user-admin cannot successfully change their own name on a Start system.

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Version Introduced

4.6.3.25895 May 11, 2011

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Platform

All

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Steps to reproduce

On a system with a Start license
Create a ‘test’ user in the User Admin group
Your choice of name and password
Login to the system as the ‘test’ user
Change your username

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Expected result

Expected username to change

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Actual result

Client logged in as admin will see the new username.
Client login attempt with new username will fail.
Can still login with the old username.

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Workaround

Login as ‘Admin’ or a Full Admin user or a different User Admin user.
Change the username.

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Version fixed

8.7.10703

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Categories
Knowledge Support Support exacqVision Server Categories Products

Core crash on Start system when user changes their own username

Description

Core crash on Start system when user changes their own username. This was seen in a unit test. It has not been seen from an evClient.

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Version introduced

8.6.0

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Platform

All

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Steps to reproduce

  • Apply a Start license to your system
  • Login as a user with FullAdmin or UserAdmin privileges.
  • Change your own username.

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Expected result

Expected the username to be changed.

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Actual result

Exacq service crashed

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Workaround

Downgrade

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Categories
Knowledge Support Support exacqVision Server Categories Products

notifypi – failure to send email on falling edge

Description

A NotifyPI enhancement was released with 8.4 which added the ability to specify ‘when’ to send an email: ‘Alarm Starts’, ‘Alarm Ends’ or ‘Alarm Starts and Ends’). However, the ‘Alarm Ends’ selection was failing to send the email when the trigger event (alarm) duration was shorter than the ‘Send Rate Limit’.
If the event duration was longer than ‘Send Rate Limit’, the email was sent as expected.

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Version introduced

8.4

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Platforms

All

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Steps to reproduce

* Configure a Notifications email server
* Configure a Notifications email profile
– Alarm Ends
– Send Rate Limit 10
* Configure a new ‘Event Linking’ entry
– Soft Trigger
– – new trigger
– Action Type: Notify
– Action Target: the email profile
* Set, then within 10 seconds, clear the Soft Trigger

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Expected result

Expect to receive an email

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Actual result

No email was sent

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Workaround

* Create an event Source Group
– Add the Soft Trigger
– Select ‘Any source’
– Select ‘When not alarmed’
– Modify the Notification email profile ‘When’ to ‘Alarm Starts’

Categories
Knowledge Support Support exacqVision Server Categories Products

Crash when deleting UDP serial port

Description

Server crashes when deleting a UDP serial port. The crash happens for both the stand-alone UDP serial port or the Neo internal serial port.

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Introduced

8.4

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Workaround

Workaround is to disable the UDP serial port before deleting it. To disable a stand-alone UDP serial port, set the usage type to None. To disable the integration serial port, disable the integration connection.

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Fixed

8.5.x.