Affected platforms exacqVision 4.10 to 7.0 (E-Series support introduced in 6.4) <br> Symptom When attempting to add the 53rd E-Series encoder to a server, the 53rd E-Series will not connect. On Linux platforms the server will crash. <br> Workaround If no Arecont, Illustra or UDP devices are being used on that server, install exacqVision development… Continue reading Cannot connect more than 52 E-Series encoders to a server
Tag: Server Software
A Windows server may crash when attempting to delete old audit trail files
Affected platforms exacqVision Server version 7.0.3 or earlier, on Windows systems <br> Symptom If the system drive free space falls below 100MB or exacqVision need to delete old audit logs to honor the maximum days setting, exacqVision will attempt to prune the audit trail logs and can crash if any audit log files are locked… Continue reading A Windows server may crash when attempting to delete old audit trail files
exacqVision admin shows “Live+Search” privileges after importing exacqVision license
Affected platforms exacqVision 4.6.3 to 7.0 on Linux Ubuntu 10.04 or 12.04 <br> Symptom Immediately after importing a license key from an unlicensed state, the group for the admin user changes to Live + Search. A client using Admin access is not impacted and can continue to perform admin tasks even after closing and re-opening… Continue reading exacqVision admin shows “Live+Search” privileges after importing exacqVision license
Unable to bookmark some events
Affected platforms exacqVision 7.1 or prior <br> Symptom When trying to bookmark event data from the Search Events page, the resulting bookmark does not display the events you were trying to preserve. This issue affects systems that have a large number of event linking objects (Associations or other types) or have created and deleted event… Continue reading Unable to bookmark some events
ONVIF plugin memory leak: Motion and alarm events received via metadata streaming could cause crash
Affected platforms exacqVision 5.4 or later <br> Symptom When certain cameras are connected using the ONVIF plugin and the plugin is configured to use metadata streaming to receive motion and alarm events, a memory leak is possible. If memory usage increases enough exacqVision can crash. The crash is typically in ntdll which show a heap… Continue reading ONVIF plugin memory leak: Motion and alarm events received via metadata streaming could cause crash
The status of an input on USB module not updated if already connected when module plugged into server
Affected platforms exacqVision 5.6.0 to 7.0 <br> Symptom When a new usbdio board is detected while the server is running, and it already has an input plugged in, the status of the input will not be updated in the client. <br> Workaround Restart the exacqVision server. This will result in a brief interruption of video… Continue reading The status of an input on USB module not updated if already connected when module plugged into server
Exacqd handle leak
Symptom: It is possible after a very long period for the server to stop functioning, requiring a restart. Problem: There is a slow handle leak in exacqd introduced in server version 9.5.25/9.6.0. This handle is never used, so a slow memory leak is the result. Windows has a limit of 16 million handles. A server… Continue reading Exacqd handle leak
Duplicate cameras returned in the camera scan results
Affected platforms exacqVision Server 7.2.0 <br> Symptom If multiple NICs are installed on the exacqVision server and one or more NICs are disconnected from the network, the camera scan may list the same camera more than once in the results. <br> Workaround Connect the NIC in the disconnected state or disable the disconnected NIC. <br>… Continue reading Duplicate cameras returned in the camera scan results
Illustra3 links device level connection to video stream
Description Illustra3 supports a separate http socket to stream metadata such as analytic/motion/input trigger. This allows the device level support of events independent of the video stream. Which provides a device level connection state that could be use to monitor the device. <br> Version Introduced r52213 (RC 5.10.x) <br> Platform All <br> Steps to reproduce illustra3… Continue reading Illustra3 links device level connection to video stream
Extended storage (iSCSI target) recreation steps
If S-Series storage page does not populate: IQN, NVR IP, extended storage type) On the S-Series On S-Series > Storage page > Drive tab:Disable S-Series volumes. On Extended tab:Disable S-Series targets, then delete S-Series portal. Reboot the S-Series. If the IQN still does not populate, continue with steps 5-7. On the S-Series, open Terminal and… Continue reading Extended storage (iSCSI target) recreation steps