Description If the exacqVision Server data drives are full and are displaying “Recording Not Possible” on the storage page then it is possible an invalid hour folder was created during the switch to Daylight Savings Times (DST). Use the following instructions to verify and resolve the issue. Product Solution These instruction are based on Windows… Continue reading Recording Not Possible – Windows DST Issue
Tag: Server Software
Illustra IPR20-M12-OIA4 Causing Blue Screens on System after Analytics are Enabled
Description If you enable analytics for 3 sensors the camera works fine in exacqVision but when enabling the 4th sensor on the camera the client and system can Blue Screen (BSOD). Product Steps to Reproduce Enter steps to reproduce the issue bulleted or numbered list recommended Expected Results Actual Results It will blue-screen the system.… Continue reading Illustra IPR20-M12-OIA4 Causing Blue Screens on System after Analytics are Enabled
exacqVision User Training Videos
Configuration Getting Started with the exacqVision Client Systems Add Systems Client Settings Joystick Indicators Event Monitoring Groups Maps Views Tours Layouts Enterprise System Web Panels System Information and Logs System Configuration Add IP Cameras – Manual Add IP Cameras – Auto Add IP Cameras – Quick Add Camera Recording Camera Settings Audio Inputs and Outputs… Continue reading exacqVision User Training Videos
Acti Motion Windows Disappear exacqVision Server 21.12.2.0 and 22.03.1
Title Acti Motion Windows Disappear exacqVision Server 21.12.2.0 and 22.03.1 Windows Disappear exacqVision Server 21.12.2.0 Description After restarting exacqVision Server service Acti motion windows are no longer present, exacqVision Server versions 21.12.xx and 22.03.1 Product exacqVision Server Steps to Reproduce Update to exacqVision Server 22.03.1Verify motion windows are present on the Motion tab… Continue reading Acti Motion Windows Disappear exacqVision Server 21.12.2.0 and 22.03.1
AES encryption method support for the LDAP connection
ExacqVision Server software is not supporting the AES encryption method in the connection with LDAP. If you are using an earlier version of the ExacqVision Server, you will be able to communicate with LDAP using the RC4 encryption method only To determine if you are using the AES encryption or not. Check the logs from… Continue reading AES encryption method support for the LDAP connection
Drive Show Offline when updating to Server 21.09
The issue reported was that the drives will show up as offline when customers update to 21.09. If you were to roll back the server to 21.06 the drives would show up as healthy. The Latest build will resolve this issue: Build summary: Exacq Server Branch » server-23253-smartctl-fail-on-csmi-disks Build 1 Installer(s): https://artifactory.exacq.org/artifactory/server-local/21.09.x/6337xx/633700/
My Illustra Camera Isn’t Recording Motion
Issue Illustra cameras may be showing a status of “Motion not Supported” or motion is not being detected. As part of cyber security compliance Illustra camera firmware is now defaulting to ‘Enhanced’ vs ‘Standard’ security resulting in the camera sending out metadata over HTTPS instead of HTTP. Resolution Select one of the following options: <br>
Using Axis Networked Speakers with exacqVision for Pre-Recorded Clips
Description Axis networked speaker(s) are individually capable of having pre-recorded audio clips loaded onto them for playback. Audio effects such as door bells, barking dogs, event announcements, and more may be desired for a given site. Models C1410 / C2005 Playback of audio files from the network speaker(s) cannot be triggered through exacqVision Client or… Continue reading Using Axis Networked Speakers with exacqVision for Pre-Recorded Clips
USBDIO and Serial Port Recovery
The following recovery enhancements have been added to exacqVision Server: USBDIO recovery enhancement: version 6.7.20.74529UART serial ports recovery: version 6.7.25.75004 <br> When a USBDIO or UART serial port device disconnects, exacqVision Server attempts to reconnect to the device after one second. If that attempt fails, the next attempt occurs after two seconds, and then four… Continue reading USBDIO and Serial Port Recovery
How to upgrade LSI firmware
LSI firmware upgrade instructions: Insert the latest Utilities Disk in the system. If that is not available, download the latest driver from here: http://www.avagotech.com/products/server-storage/raid-controllers/megaraid-sas-9271-8i#downloadsBoot into system as adminLaunch MegaRAID Manager (icon on Desktop) and login as adminOn the Dashboard, click on ‘Update Firmware’ under Actions.Select the .rom file in the location r:\Recovery\Drivers\RAID cards\LSI-9271-8i\Firmware (or to… Continue reading How to upgrade LSI firmware