Recording Not Possible – Windows DST Issue

Description  If the exacqVision Server data drives are full and are displaying “Recording Not Possible” on the storage page then it is possible an invalid hour folder was created during the switch to Daylight Savings Times (DST).  Use the following instructions to verify and resolve the issue.  Product  Solution These instruction are based on Windows… Continue reading Recording Not Possible – Windows DST Issue

Illustra IPR20-M12-OIA4 Causing Blue Screens on System after Analytics are Enabled

Description  If you enable analytics for 3 sensors the camera works fine in exacqVision but when enabling the 4th sensor on the camera the client and system can Blue Screen (BSOD). Product  Steps to Reproduce  Enter steps to reproduce the issue bulleted or numbered list recommended Expected Results  Actual Results  It will blue-screen the system.… Continue reading Illustra IPR20-M12-OIA4 Causing Blue Screens on System after Analytics are Enabled

exacqVision User Training Videos

Configuration Getting Started with the exacqVision Client Systems Add Systems Client Settings Joystick Indicators Event Monitoring Groups Maps Views Tours Layouts Enterprise System Web Panels System Information and Logs System Configuration Add IP Cameras – Manual Add IP Cameras – Auto Add IP Cameras – Quick Add Camera Recording Camera Settings Audio Inputs and Outputs… Continue reading exacqVision User Training Videos

Acti Motion Windows Disappear exacqVision Server 21.12.2.0 and 22.03.1

Title Acti Motion Windows Disappear exacqVision Server 21.12.2.0 and 22.03.1 Windows Disappear exacqVision Server 21.12.2.0   Description  After restarting exacqVision Server service Acti motion windows are no longer present, exacqVision Server versions 21.12.xx and 22.03.1   Product  exacqVision Server   Steps to Reproduce  Update to exacqVision Server 22.03.1Verify motion windows are present on the Motion tab… Continue reading Acti Motion Windows Disappear exacqVision Server 21.12.2.0 and 22.03.1

AES encryption method support for the LDAP connection

ExacqVision Server software is not supporting the AES encryption method in the connection with LDAP. If you are using an earlier version of the ExacqVision Server, you will be able to communicate with LDAP using the RC4 encryption method only To determine if you are using the AES encryption or not. Check the logs from… Continue reading AES encryption method support for the LDAP connection

Drive Show Offline when updating to Server 21.09

The issue reported was that the drives will show up as offline when customers update to 21.09. If you were to roll back the server to 21.06 the drives would show up as healthy. The Latest build will resolve this issue: Build summary: Exacq Server Branch » server-23253-smartctl-fail-on-csmi-disks Build 1 Installer(s): https://artifactory.exacq.org/artifactory/server-local/21.09.x/6337xx/633700/

Using Axis Networked Speakers with exacqVision for Pre-Recorded Clips

Description Axis networked speaker(s) are individually capable of having pre-recorded audio clips loaded onto them for playback. Audio effects such as door bells, barking dogs, event announcements, and more may be desired for a given site. Models C1410 / C2005 Playback of audio files from the network speaker(s) cannot be triggered through exacqVision Client or… Continue reading Using Axis Networked Speakers with exacqVision for Pre-Recorded Clips

USBDIO and Serial Port Recovery

The following recovery enhancements have been added to exacqVision Server: USBDIO recovery enhancement: version 6.7.20.74529UART serial ports recovery: version 6.7.25.75004 <br> When a USBDIO or UART serial port device disconnects, exacqVision Server attempts to reconnect to the device after one second. If that attempt fails, the next attempt occurs after two seconds, and then four… Continue reading USBDIO and Serial Port Recovery

How to upgrade LSI firmware

LSI firmware upgrade instructions: Insert the latest Utilities Disk in the system. If that is not available, download the latest driver from here: http://www.avagotech.com/products/server-storage/raid-controllers/megaraid-sas-9271-8i#downloadsBoot into system as adminLaunch MegaRAID Manager (icon on Desktop) and login as adminOn the Dashboard, click on ‘Update Firmware’ under Actions.Select the .rom file in the location r:\Recovery\Drivers\RAID cards\LSI-9271-8i\Firmware (or to… Continue reading How to upgrade LSI firmware