Categories
Knowledge Support Support exacqVision Enterprise Categories Products

ESM does not uniquely display multiple groups with the same name in rules engine

ESM does not uniquely display multiple groups with the same name in rules engine

Effected platforms

ESM 2.6 or greater

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Symptom

When multiple groups with the same name exist, the user may not be able to discern the individual groups when creating rules.

On ESM versions before 3.6, all the servers that are on groups with the same name would be listed under a single displayed group on the server dropdown.

On ESM 3.6 or greater, if the number of servers on ESM are less than 500, the behavior is the same as above. If there are more than 500 servers on that ESM, the user has to click on the group in order to see the servers belonging to it, and clicking on this group shows only servers in one of the groups with that name. It doesn’t show servers in the other group that shares the same name.

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Workaround

Rename groups to have unique names.

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Resolution

None at this time.

Categories
Knowledge Support Support exacqVision Enterprise Categories Products

ESM fails to process events due to server disconnect stop alert rule crashing the importer

Affected platforms

exacqVision ESM 3.7.6 or later

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Symptom

If a rule is created to display an alert when the server disconnected state stops (that is, the server reconnects), the ESM importer will crash when that alert rule fires. To confirm, check the following logs:

Open the log file logfile-importer and look for an entry like the following:
[23/Sep/2015 15:06:45] WARNING [importer:101] Importer processes died for following importer ids: [2]

Next, open the log file corresponding to the importer id, in this case logfile-Importer2. Look for the following error in the log file:

Exception: Error saving

 ‘DisconnectEvent’ object

If this error is found then the ESM importer has failed due to the disconnect stop rule.

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Workaround

Edit the rule to only trigger on a server disconnect state starting, or remove the rule.

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Resolution

Update to exacqVision ESM version 3.8.0.89234 or higher