Tag: Server Crashes

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Knowledge Support Support exacqVision Server Categories

Cameras Added With the Wrong Plugin Causes exacqVision Server Crash Loop

Description

Adding certain cameras with the wrong plugin type causes the exacqVision Server to go into a crash loop.

Product

  • exacqVision Server

Steps to Reproduce

  • Add a camera using the wrong plugin type

Expected Results

  • Camera fails to connect

Actual Results

  • Camera fails to connect
  • The Server status alternates between “Connected” and “Address Found but Not an exacqVision Server” on the Client Systems page

Solution

  • Stop the exacqVision Server service
  • Import a saved export OR
  • Edit the associated plugin xml file, removing the section for the offending camera(s) OR
  • Delete the associated plugin xml file being mindful this could also remove cameras that are correctly using the plugin
  • Start the exacqVision Server service
  • Determine the correct plugin https://www.exacq.com/integration/ipcams/
  • Add the camera(s) using the correct plugin

NOTE:  This has been specifically observed when Illustra cameras are added with Illustraflex instead of Illustra3 and Samsung cameras are added with Onvif instead of Samsung

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Categories
Knowledge Support Support exacqVision Server Categories Products

exacqVision Server crashes and/or triggers watchdog reboot on system with no page file

Affected platforms

Windows

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Symptom

If a page file does not exist on a Windows-based exacqVision system, one or more of the following symptoms may be encountered:

exacqVision Server watchdog log message found in the server log. For example, 7/5/2015 12:02:54 AM tDVRpi Warning tDVR 0 proc 1 err -21 watchdog expired at 2015-07-05 04:00:28

Crash dump is present in the \Server\logs directory. If not corrupt, the dump indicates exception code 0x40000015

Event Log message ID 2004 for Resource Exhaustion is found in the System Event Log

Page File is disabled (see steps below to determine page file setting)

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Resolution

To resolve this problem, enable System page file by performing these steps:

  1. Click Start -> Right Click on Computer -> Properties
  2. Click on Advanced System Settings
  3. Click on Settings in Performance group
  4. Click on Advanced
  5. Under Virtual memory group, click Change
  6. Select System managed size and click Set
  7. Click OK
  8. Reboot the system