Tag: Server Connection

Categories
Knowledge Support Support exacqVision Server Categories Products

Must use unique UDP port for each DSC Neo panel a server connects to

Affected platforms

exacqVision 7.4

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Description

When integrating to a Neo panel using UDP configuration, in the exacqVision Client a UDP port number must be specified. Using the panel’s default will work for the first panel configured for that server. For all subsequent panels, first change the application UDP port number in the panel to some unique value, then specify this value in the exacqVision Client when configuring that connection.

Categories
Knowledge Support Support exacqVision Enterprise Categories Products

Getting server lists for exacqVision Client may connect to a server more than once

Description

If there are two different servers with the same server name in two different groups in ESM, it is possible that the client sync with ESM will pull in the server at different times during the continuous sync with ESM (every 5 minutes) by confusing the group hierarchy of the same named servers.

To workaround this, just insure servers are named differently.