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Knowledge Support Support exacqVision Hardware

Screensaver Lock Screen is Activating on exacqVision Server Running Ubuntu Linux

Description 

By default the screensaver lock screen is off on exacqVision Servers.  However manually created OS users may have them enabled.

Product 

  • Ubuntu 16.04 or higher

Steps to Reproduce 

  • Login to the OS using the manually created users account

Expected Results 

  • Screensaver lock screen never appears

Actual Results 

  • After a period of time the screensaver lock screen will activate

Solution

This has been observed on manually created users accounts which were not created, using the provided Kiosk setup scripts.
In this case new kiosk user can be created or the screen lock can be manually disabled for the current user. 
For instructions on setting up a Kiosk user see Knowledge Base Article #788
To manually disable you will need to be logged in as that user and then disable the screen saver lock in the Linux system settings.