RVW is a new feature starting in 21.09 where you can block out parts of the video for privacy.
We currently do not have a method of supporting both at the same time. If you plan on using this feature you will lose the ability to view cameras in the thin client and the mobile app.
What you would see in the thin client would be a series of screens before being presented a black blank screen seen below.
If this feature has been enabled and prefer to use the thin client then you will need to disable this feature or you can modify the groupspi.xml.
First stop the exacq server service from running.
Link for steps on stopping services: https://support.exacq.com/#/knowledge-base/article/2341
Open notepad ++ ad the admin and select file from the location.
Windows – C:\Program Files\exacqVision\Server
Linux – usr\local\exacqVision\Server
At the bottom of the document seen below is the section we need to remove. This is what the file looks like with a camera added with this feature is enabled.
In order to modify you can remove the lines between
RestrictedViews ID=”720896″ IsSupported=”1″
AND
RestrictedView
Save the file.
Example:
Note: We should only have 2 lines left.
RestrictedViews ID=”720896″ IsSupported=”1″
RestrictedViews
For this example see the below picture for what should be left in the file after removing the other lines.
Example Below:
Once this change is done you will need to start the server service.
There is no work around at this current time.