Description
Saving an image from Live View fails for Illustra IFS04-D12-OIA4 when resolution is set to 2560×1440 (16:9) and the format is either H.264 or H.265.
Product
- exacqVision Client 22.12.2
Steps to Reproduce
- When viewing the camera in Live Views
- Right-Click the Live Image and choose save Image or Save Image As
Expected Results
- An image can be saved
Actual Results
- An exacqVision Client Error is displayed “Failed to generate image”
Solution
Change the resolution to 2560×1920 (4×3) or since the issue is not present when using the ePlayer, leave the resolution at 2560×1440 (16:9), export video and save the image from the exacqVision ePlayer.
Confirmed to be fixed and scheduled for the March 2023 release.
See AES-281 for additional updates.