Tag: SATA

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exacqVision Server Linux exacqVision Server Windows x64 exacqVision Server Linux x64 exacqVision Server 23.03 exacqVision Server 22.12 exacqVision Server Windows Knowledge Support Support exacqVision Server Categories Products

False Positive drives offline status for disks labeled “sat” – invalid disk type errors

False Positive drives offline for disks labeled “sat” – invalid disk type errors

Exacq Support has identified an issue with SMART attribute labels causing false positive drive offline errors on the hardware tab of ExacqVision Client.

Some Disks may show error of “invalid disk type”  

Some systems may contain drives that get listed as “sat” instead of “ata” or “scsi” per smartctl -j -scan queries. This labeling causes the Hardware Tab of ExacqVision Client to show some drives offline, though data can be written to and retrieved from this drive.

Product 

-ExacqVision Server 22.12.2.0 – ExacqVision Server 23.06.2.0

Steps to Reproduce 

  1. Update ExacqVision Server from version 22.09 to versions 22.12 thru versions 23.06.
    2. Observer the Hardware tab for select drives showing “offline” status.
    3. Verify can write data to drive that shows offline

Expected Results 

Drives should remain with status of “Healthy” on hardware tab after update.

Actual Results 

Select Drives may show false positive error/status of “Offline”

Solution

Update to ExacqVision server 23.09.102 or higher which contains fix for this issue.

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Knowledge Support Support Categories Products exacqVision Hardware

Replacing SATA Power Cable in Hybrid ExacqVision Systems with Stretch (sDVR) Boards

(NOTE: This article applies to hybrid ExacqVision systems with Stretch boards, manufactured from June 2012 to September 2013 as described in TAB 2013-01. If you need to replace the SATA power cable to an optical drive and hard drive please visit Article 2320.)

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To replace a SATA power cable to a Stretch (sDVR) board in an ExacqVision system, complete the following steps:

1. Shut down the system through the operating system (instead of using the power switch), and then remove the system power cable from the power supply on the back panel.

2. Remove the system lid.

3. Locate the sDVR board. The board could be installed vertically or horizontally, and there could be one or two of these boards.

4. Remove the SATA power cable from each sDVR board. The following images show the location of the sDVR boards (both vertical and horizontal) and the cables that need to be removed.

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Vertical sDVR Board

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Horizontal sDVR Board

5. Trace the SATA power cable back to the 4-pin Molex connector.

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Vertical sDVR Board

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Horizontal sDVR Board

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6. Disconnect the the 4-pin Molex connector.

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7. Remove the faulty SATA power cable and set it aside.

8. Connect the new SATA power cable at the 4-pin Molex connector side first. The following image shows a faulty cable (left) and a replacement cable (right).

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9. Connect the new SATA power cable at the power side to each SDVR board.

10. Replace and secure the system lid.

11. Plug the system power cable back into system’s power supply and turn the system on.

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Related article: Replacing SATA Power Cable in exacqVision System

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Categories
Technical Advisory Bulletins Other Categories Products exacqVision Hardware

Technical Bulletin: SATA 2013

Please see the attached PDF file for information about the SATA 2013 Technical Advisory Bulletin.

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exacq_TAB_2013-01.pdf

Categories
Knowledge Support Support Categories Products exacqVision Hardware

Replacing SATA Power Cable in ExacqVision System

(NOTE: This procedure covers the replacement of a SATA power cable to an optical drive and hard drive in an ExacqVision system, as described by TAB 2013-01. If you need to replace the SATA power cable on a system with a Stretch capture board, please visit Article 2328.)

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To replace a SATA power cable in an ExacqVision system, complete the following steps:

1. Shut down the system through the operating system (instead of using the power switch), and then remove the system power cable from the power supply on the back panel.

2. Remove the system lid.

3. EL Series only: Locate the optical (DVD) drive in the system and remove the SATA power cable.

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4. A Series Only: Locate the optical (DVD) drive in the system and remove the SATA power cable. Also, if the SATA power cable is connected to an additional hard drive located under the optical drive, remove the cable from the hard drive.

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5. Trace back the SATA power cable to the 4-pin Molex connector and disconnect it.

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6. Remove the faulty SATA power cable and set it aside.

7. Connect the new SATA power cable at the 4-pin Molex connector side first. The following image shows a faulty cable (left) and a replacement cable (right).

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8. A Series Only: If you disconnected the removed SATA power cable from an additional hard drive in step #4, connect the new cable to the hard drive.

9. Connect the SATA power cable to the optical drive.

10. Replace and secure the system lid.

11. Plug the system power cable back into system’s power supply and turn the system on.

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