Tag: Samsung/Hanwha

Artificial Intelligence Object Classification Event Triggers Filling OS Drive

Description  We have found that event links based on triggers from AI Object Classification events flood the eventPI database resulting in the OS drive being filled in a short amount of time. Periodic unexpected crashes, system reboots and increased memory usage have resulted. This happens when the amount of AI metadata captured in the eventPI… Continue reading Artificial Intelligence Object Classification Event Triggers Filling OS Drive

Samsung Camera’s Motion settings are not showing up after updating to 21.12.2.0

Description  Samsung motion settings disappear when last motion window is removed. Product  ExacqVision Server 21.12.2.0 Steps to Reproduce  Expected Results  Motion Windows are removed and new motion windows can be created Actual Results  Motion Windows are removed but Motion Window settings have disappeared Solution This has been resolved in exacqVision Server version 22.03 03/03/2022 v22.03.0… Continue reading Samsung Camera’s Motion settings are not showing up after updating to 21.12.2.0

Samsung / Hanwha Cameras Show “Motion Not Supported”

Before being able to manage motion windows from the exacqVision Client the following actions need to be performed within the camera’s web GUI.  You should now be able to manage existing areas and draw new areas from within the exacqVision Client Note: It may be necessary to factory reset the camera first. <br>