If the Exacq Mobile 3 application crashes, the operating system will generate and save a crash log. The user can send the crash log to the mobile team so that the mobile team may interpret them and try and deduce what caused the crash.
To retrieve a crash log on an iOS device:
- Open the iOS Settings application
- On iOS 7 or earlier open the “General” section of settings.
- On iOS 8 or later open the “Privacy” section of settings.
- Open the “Diagnostics & Usage” section.
- Open the “Diagnostic & Usage Data” section.
- Select an Exacq crash log from the list to view the log.
- While viewing the exacq crash log long press the log contents and tap on the select all option then tap on the copy option.
- Open the email application and create a new email.
- Long press in the email body and select the paste option.
- Send the email to Exacq Support.