Tag: Resetting Password

Categories
Knowledge Support Support exacqVision Server Categories Products

Lost or Forgotten Camera Password

Description

Passwords for cameras and other IP devices connected to exacqVision are stored in encrypted form. They may not be reset or viewed from the exacqVision software or configuration. This is intended for your system and device protection.

Solution

In the event you are unable to login to the device, you will need to factory reset the device so that you may set new administrator credentials. You may then edit or re-add the device to your exacqVision software.

Refer to the documentation provided by the device manufacturer for details on how to default/factory reset the device.

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Categories
Knowledge Support Support exacqVision Server Categories Products

Lost or Forgotten Server Admin Password

Description

User passwords are stored in an encrypted form for your system security.

When non-administrative users lose/forget their credentials, a system administrator may login to reset these. However, if the credentials for the exacqVision Server administrator account have been lost/forgotten, these cannot be recovered.

Solution

In cases where administrative access to the system can longer be achieved, you must uninstall the exacqVision Server application and reinstall it.

  1. Begin the uninstallation process.<br><br>
  2. When prompted, opt to remove configuration files.<br><br>
  3. Reboot the machine to complete the full removal of all program files.<br><br>
  4. Log into the operating system with administrator privileges and re-install the exacqVision Server. This process will prompt you to create the credentials for the system administrator. <br><br>
  5. You will then need to add devices, add your system users, and configure the system.<br><br>
  6. When you have completed restoring the configuration, backup the system configuration using the Settings Export button on the Configure System > System tab.<br><br>

Categories
Knowledge Support Support exacqVision Hardware

exacqVision – Resetting the Operating System Password

Title

exacqVision – Resetting the Operating System Password

Description 

How to reset the OS password on an ExacqVision Server

Product 

exacqVision Server

Solution

Either a full re-image or an on-board system recovery will need to be performed to reset the operating system password. 
Knowledge Base Article #935 “System Recovery using on-board recovery partition”

Categories
Knowledge Support Support exacqVision Enterprise Categories Products

Resetting a Password in Enterprise System Manager

**This should NEVER be given out to a customer**

To reset the password for a user in Enterprise Manager, complete the following steps for Windows or Linux.

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Windows

  1. Stop all six Enterprise Manager services.
  2. Open Command Prompt as Administrator.
  3. cd C:\ProgramFiles\exacqvision\enterprisemanager\enterprisesystemmanager
    Note: EnterpriseSystemManager can be in D:\ Make sure to validate where the EM folder is installed.
  4. Run the command enterprisesystemmanager.exe shell
  5. In the shell, type the following:
    from organization.models import EnterpriseUser
    u = EnterpriseUser.objects.get(username=”admin”)
    u.set_password(“Support.1”)
    u.save()
    import sys
    sys.exit()

    NOTE: It may be necessary to replace the field username=”admin” above with the actual username configured at time of installation, if not using default value. In example: username=”enterpriseadmin“
  6. Restart Enterprise Manager services and log into EM with the new password.

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Linux

  1. Stop all six Enterprise Manager services.
  2. To open Enterprise Manager Shell in Linux, open a Terminal window and type: sudo /usr/local/exacq/esm/enterprisesystemmanager shell
  3. In the shell, type the following:
    • from organization.models import EnterpriseUser
    • u = EnterpriseUser.objects.get(username="admin")
    • u.set_password("Support.1")
    • u.save()
    • import sys
    • sys.exit()
    • Exit Terminal and start all six Enterprise Manager Services

      NOTE: It may be necessary to replace the field username=”admin” above with the actual username configured at time of installation, if not using default value. In example: username=”enterpriseadmin“

**If unable to login to the EM Web Portal on a Linux box after resetting the password, either user a different browser or upgrade repositories

sudo apt update

sudo apt upgrade